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Telesales Clerk at Shoprite Group

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jobs in South Africa
Purpose of the Job

We are looking for an honest and enthusiastic telesales clerk to contribute to generating sales for the organisations and providing exceptional customer service to our clients.

To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.

Job Advert Details
Job Category
Pharmaceutical
Job Objectives
  • Reduce the number of drop calls to zero
  • Maintaining a service Level 95%
  • Meet inbound calls target
  • Manage the chat and e-mail channels, ensuring immediate response to online clients and resolution of complaints and enquiries.
  • Adhere to good customer service principles as per Shoprite and adhere to all SOP as defined for your line of business
  • Conform to QA guidelines as set out by operations
  • Resolve and log client queries and complaints accurately using the provided systems
  • Achieve a quality score of not less than 80%
  • Ensure quality & accuracy when actioning tasks/providing information
  • Perform outbound calls to existing and potential clients to promote products / campaigns
  • Receive phone calls, chat & e-mail orders and accurately capture onto the system
Qualifications

Essential:

  • Matric (Grade 12)

Desirable

  • Call centre certification and higher learning certificate or diploma advantageous
Experience
  • Minimum 6 months inbound call centre experience
  • Minimum 6 months outbound call centre experience
  • Experience in client retention and sales advantageous
Knowledge and Skills
  • Proven record of accomplishment of successfully meeting sales targets and delivering exceptional customer service over the phone
  • Good telephone etiquette
  • Computer literate: MS Office, Call centre software and CRM systems
  • Target driven
  • Ability to perform under pressure
  • Negotiation skills and effective in handing objections
  • Ability to resolve issues and address complaints
  • Ability to work in a team
  • Ability to learn about products/systems and describe/explain them to prospects
  • Multilingual (English and two other South African languages)

 

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Location:

Closing Date: 2025/03/31

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Call Centre Agent at FirstRand

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Job Description

Dear Future Sales Call Centre Agent

The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled

Are you someone who can:

 

  • Achieve and exceed sales targets.
  • Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
  • Based on business requirements, Telesales Representatives may be required to move between campaigns.
  • Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
  • Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
  • Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
  • Capitalize on upsell and cross sell opportunities.
  • Ensure quality standards are maintained by adhering to relevant sales scripts.
  • Maintain a minimum of 90% QA score at all times.
  • Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
  • Ensure the correct/ most accurate lead outcome is selected on all leads.
  • Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
  • Ensure that all TCF and compliance obligations are met.
  • Adhere to The Engine Room processes, including First Rand Policies & Procedures.
  • Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
  • Keep up to date with product changes and market trends.

 

You will be an ideal candidate if you:

  • Have Matric
  • Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
  • Fluent in English
  • Minimum 12 months telesales experience
  • Having an insurance background would be beneficial
  • Service and Maintenance sales experience

You will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

 

We can be a match if you are:

  • Adaptable and curious
  • Have a proven successful sales track record.
  • Thrive in a collaborative environment

 

#Post

#Motovantage

#LI-NP2

 

Are you interested to take the step? We look forward to engaging with you

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Location: Johannesburg, Gauteng

Closing Date: 17/05/25

HOW TO APPLY

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Storeman at FirstRand

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Job Description

Responsible for receiving, storing and issuing of goods for a store room

Hello, Future Storeman

 

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

 

Are you someone who can:

  • Manage costs / expenses within approved budget to achieve cost efficiencies.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements.
  • Responsible for receiving, storing and issuing of goods for a storeroom.
  • Manage own development to increase own competencies.

 

You will be an ideal candidate if you have:

  • Matric
  • Storeman experience

 

You will have access to:

  • Opportunities to network and collaborate.
  • Challenging Working
  • Opportunities to innovate.

 

We can be a match if you are: 

  • Curious & courageous – you are driven by always wanting to know more and learn more and you are brave enough to
  • Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.

 

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Location: Johannesburg, Gauteng

Closing Date: 16th May, 2025

HOW TO APPLY

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Jobs

Admin Assistant at VKB Group

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Introduction to the VKB Group

The VKB Group is an agricultural company, providing support to farmers and producing straight-from-the farm-foods for consumers. Apart from the various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK and NTK. Our roots are firmly planted in agriculture with farming at our core, continuously growing and evolving throughout the years.

Starting with providing everything needed on the farm to produce food, we now also operate in all areas of the food supply chain: processing, logistics, and national and global market channels.

This “house of brands” we’ve established with the support of our farmer shareholders is the foundation for building the agribusiness of the future.

Job Purpose
To provide efficient and accurate administrative support to ensure the smooth operation of the retail branch.

Minimum Requirements

  • Grade 12 / NQF Level 4
  • Previous administrative experience in a retail or agricultural environment will be advantageous
  • Strong numerical skills
  • Computer literate, with proficiency in MS Word and Excel
  • Attention to detail and high level of accuracy
  • Proactive, with the ability to add value to administrative processes

Key Responsibilities

  • Ensure effective and accurate branch administration
  • Assist with internal and external audit processes
  • Oversee bank and petty cash transactions
  • Process goods received vouchers and complete invoice administration
  • Manage stock claims and related documentation
  • Contribute to risk reduction through compliance and accuracy
  • Deliver excellent client service
  • Perform general administrative tasks as required

Skills and Competencies

  • Strong communication skills
  • Ability to work as part of a team
  • Analytical thinking and problem-solving
  • Planning and organizational ability
  • High levels of personal resilience
  • Compliance and attention to process detail
  • Relationship-building and client focus

Other Information

  • The company can expire jobs at any time at their own discretion.
  • VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
  • VKB Group is an equal opportunity employer. VKB Group’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to VKB Group’s Employment Equity & Transformation Strategy. VKB Group actively supports the recruitment of People with Disabilities.
  • Things to take note of when applying through our Career Portal.
  • Use Google Chrome when accessing the portal
  • Clear copy of your CV in either PDF or Word
  • The CV should not have handwriting on the document
  • NB! Only Submit your CV on the Upload CV section of the application form and not a PDF that includes other documents such as ID, Driver’s License and other documents. The application form will make provision for the candidate to upload supporting documents.
  • When uploading profile picture, make sure the minimum size uploaded is 300 x 300px
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Sales Consultant at AVI Limited

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Full job description

The Coffee Importers and Roasters Organisation (CIRO) is the preferred one-stop beverage solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting opportunity exists for a dynamic SALES CONSULTANT. An outgoing individual with drive to join our enthusiastic sales team. This is your opportunity to work with quality brands that enrich our client’s lives. The successful incumbent will be based in Bryanston at Ciro.

Line Manager: Regional Sales Manager

Job Specification:
Key Performance Areas:

  • Achievement of monthly sales, volume and margin
  • Superior customer service relationships of the existing customer base by following a structured call cycle based on the regional customer set criteria.
  • Influencing and positively affect the In Cup Quality and delivery via the on-site beverage solution system at each customer by ensuring customer audits are completed and corrective action is immediately executed on site, by doing machine calibration and settings and or re doing operational training.
  • Identify gaps and opportunities within your customer base to leverage the basket offered by the National Brand Limited (NBL) Group for value propositions.
  • Identify appropriate and effective point of sales placements at your customers to grow brand awareness and encourage consumption growth.
  • Ensure all asset equipment placed at your customers is verified annually.
  • Effective use of business intelligence resources and reports to grow sales volumes.
  • Effective execution and implementation of group customer plans, rollouts and launch of new innovation, productions and equipment.
  • Develop a targeted list of new customer prospects in collaboration with the Sales Manager, customer service team, across all product category and across all channels.
  • Provide an equipment pipeline forecast for new installations and prospective new customers.
  • Achieve the agreed growth forecasted for the fiscal year by the Sales
  • Completion of new business development:
    • Initial contact
    • Assessment of needs
    • Proposal of tailored solution
    • Guiding on implementation, if necessary with the prospective
  • Ensure that agreements concluded with target list are commercially sound
  • Be present at each installation and complete customer solutions training on day of
  • Measurement will be completed in the following manner:
    • Monthly 1 on 1
    • Structured tracking against target list

Qualifications and Experience:

  • Grade 12 / Matric
  • 1 – 3 years’ experience in a Sales role in the Out of Home (OOH) Market with a proven track record in new business
  • Cold calling and prospecting
  • Strong specialty coffee experience
  • Strong beverage system solution experience
  • Basic commercial understanding

Special Requirements:

  • A valid driver’s license
  • Ability to travel extensively
  • Ability to offer calculated and tiered solutions specifically within Business and Industry (B&I) channel
  • Ability to effectively deal with regional management teams
  • Covid Vaccinations – FULLY vaccinated

Competencies:

  • Documenting facts
  • Thinking rationally
  • Thinking conceptually
  • Interpreting data
  • Thinking analytically
  • Building relationships
  • Articulating information
  • Making decisions
  • Recovering from setbacks
  • Staying
  • Meeting deadlines
  • Attention to detail
  • Planning and organizing
  • Minimizing risks
  • Embracing change
  • Maintaining productivity
  • Keeping commitments
  • Taking initiative
  • Seizing business opportunities
  • Persisting
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Service Centre Agent at Nedbank

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Job Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
  • Adhere to the daily schedule to ensure that targets are met by following the work plan.
  • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
  • Escalate all unresolved queries to management by logging the case on the system.
  • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
  • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Understand the nature of the client’s query by reiterating the key points raised by the client.
  • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Essential Qualifications – NQF Level
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification
  • Certificate: Call Centre
Minimum Experience Level
  • 6 to 12 months of experience in a call centre environment
  • Additionally, having a post-matric qualification or a certificate in call centre operations can be advantageous
Technical / Professional Knowledge
  • Administrative procedures and systems
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Banking knowledge
  • Banking procedures
  • Cluster Specific Operational Knowledge
  • Business principles
  • Business terms and definitions
  • Governance, Risk and Controls
Behavioural Competencies
  • Building Customer Loyalty
  • Communication
  • Technical/Professional Knowledge and Skills
  • Managing Work
  • Adaptability
  • Quality Orientation
Please contact the Nedbank Recruiting Team at +27 860 555 566
Location: Johannesburg, Gauteng
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