Jobs
Youth Engagement Consultant at UNICEF

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, a voice that shapes the future.
UNICEF South Africa
We are committed to realising the rights of all children to help them build a strong foundation and have the best chance of fulfilling their potential. We believe that ensuring a child is happy and healthy begins before birth: from ensuring their mother has access to good health care to reaching adulthood as a healthy, empowered and informed young person of the next generation. This journey relies on every child having access to quality health care, good nutrition, education, and growing up in a safe environment free from violence.
U-Report South Africa – UNICEF’s digital community for young people, by young people.
Children and youth represent a critical force in shaping sustainable development, civic engagement, and social change. Effective youth engagement must encompass information dissemination, meaningful participation, and empowerment in decision-making processes. In South Africa, UNICEF’s youth engagement strategy integrates various platforms such as the Youth Volunteers Programme, YOMA, U-Report, and youth-led advocacy, to create holistic opportunities for young people to drive impact across multiple domains.
A key component of this strategy is Green Rising. The initiative is designed to align with broader youth engagement efforts, providing practical action-based opportunities for young people to contribute to climate resilience and social innovation.
This consultancy will support the broader Youth Engagement AWP activity and the sub-activity Volunteer Engagement and development strategy within UNICEF South Africa, focusing on strengthening and integrating the Volunteer Programme, YOMA, Green Rising, and U-Report into a cohesive framework.
How can you make a difference?
The consultant will be supervised by the UNICEF South Africa Communication Specialist and work closely with the SACO Youth Engagement team and the Global Volunteer Initiative team at UNICEF Headquarters, which leads the global rollout of the Green Rising initiative. The consultant will lead and expand UNICEF South Africa’s youth engagement strategy, ensuring meaningful human-centre designed youth participation across civic action, climate action and justice, advocacy, learning-to-earning pathways, and key programmatic areas, including Education, Health, Adolescent Development and Participation (ADAP), Child Protection, Social Policy, and Innovations.
Responsibilities include documenting youth engagement activities, mobilizing key partners, and supporting fundraising and resource mobilization efforts to sustain and expand initiatives. A key focus will be implementing and scaling the Green Rising initiative within the broader youth engagement framework, integrating it into the UNICEF Volunteer Programme, and aligning it with UNICEF South Africa’s programmatic priorities. The consultant will enhance and expand youth engagement/volunteering opportunities, equipping young people with the skills, tools, and platforms to actively participate in civic action, climate justice, advocacy, and learning-to-earning pathways.
This role involves developing strategic plans for youth engagement, particularly through the Volunteer Programme, while fostering a community of practice among Green Rising actors in South Africa and neighbouring countries. The consultant will support the establishment, innovation, and scaling of Green Rising and other volunteer-driven initiatives to achieve programmatic results, ensuring long-term sustainability and upskilling young people in leadership, climate resilience, and digital engagement.
To complement these efforts, the consultant will lead and facilitate key events such as skill-sharing sessions, webinars, community calls, and design workshops using Human-Centred Design methodologies. These activities will place young people at the forefront of decision-making processes and ensure sustained engagement beyond structured programming.
Tasks and activities include:
- Strategic Leadership in Youth Engagement
- Co-lead the expansion of UNICEF South Africa’s youth engagement strategy, ensuring integration across civic action, climate justice, advocacy, economic development, and UNICEF programmatic areas such as Education, Adolescent Development and Participation (ADAP), Child Protection, Social Policy, Innovations, and Youth for Children.
- Develop and implement a cohesive youth engagement framework that aligns with national policies, UNICEF’s global youth engagement agenda, and regional strategic objectives.
- Establish and maintain strong partnerships with government agencies, civil society organizations, private sector partners, and youth-led networks to drive meaningful youth participation and engagement.
- Advocate for youth-friendly policies, ensuring that engagement strategies align with national and international frameworks, and actively represent UNICEF South Africa in high-level policy discussions related to youth engagement.
- Integration of Green Rising into the Youth Engagement Framework
- Support the implementation and scaling of the Green Rising initiative within the broader youth engagement strategy, ensuring its alignment with the UNICEF Volunteer Programme and programmatic priorities.
- Facilitate cross-sector collaboration to integrate Green Rising activities with other youth-focused initiatives, ensuring sustained impact and multi-disciplinary engagement.
- Develop an adaptable Green Rising roadmap tailored to the South African context while fostering knowledge exchange with neighbouring country offices.
- Expand Green Rising to include social entrepreneurship opportunities, connecting youth-led environmental initiatives with sustainable business models to foster long-term engagement.
- Establish and nurture a Green Rising Community of Practice to engage practitioners and stakeholders in collaborative learning and strategic planning.
- Support the onboarding and capacity building of Green Rising practitioners within South Africa and neighbouring countries to ensure a structured and scalable approach to climate action engagement.
- Expansion and Diversification of the SACO Volunteer Programme
- Design and implement innovative models for volunteer engagement beyond university clubs, incorporating digital volunteering, school-based initiatives, and community-driven participation.
- Strengthen youth participation pathways by integrating advocacy, leadership training, and economic empowerment opportunities such as green skills and social entrepreneurship.
- Develop scalable volunteer engagement strategies aligned with South Africa’s national youth development framework and UNICEF’s global vision.
- Conduct mapping exercises to identify high-impact areas where volunteer efforts can contribute to UNICEF’s broader objectives, ensuring an evidence-based expansion strategy.
- Ensure that the volunteer program in South Africa is integrated within the Green Rising initiative and supports the broader climate and environmental strategy.
- Capacity Building and Knowledge Sharing
- Lead capacity-building initiatives for Green Rising practitioners, volunteers, and youth engagement facilitators to ensure a structured and scalable approach to climate action and civic engagement.
- Facilitate peer learning, skill-sharing sessions, and mentorship programs to enhance youth leadership, advocacy, and professional development in climate justice and economic empowerment.
- Develop toolkits, training manuals, and resources to support consistent and high-quality capacity-building initiatives across various regions.
- Promote the sharing of experiences, expertise, and success stories through enhanced impact measurement and tracking mechanisms among Green Rising practitioners in South Africa and neighbouring countries.
- Knowledge Sharing, Documentation, and Advocacy
- Develop impact-driven knowledge-sharing mechanisms, including monthly reports with quarterly summaries, case studies, and best-practice documentation.
- Facilitate bottom-up strategy development by empowering youth volunteers and local stakeholders to shape regional volunteer strategies within Green Rising and other youth engagement initiatives.
- Support the development and dissemination of youth-driven research and policy briefs to inform decision-making and advocacy efforts.
- Create an interactive knowledge repository to store and share youth engagement insights, making it accessible to partners, stakeholders, and young people themselves.
- Support the creation and distribution of content for internal communications channels (websites, newsletters, etc.) to ensure ongoing engagement, learning, and visibility for the Green Rising program.
- Digital Engagement, Innovation, and U-Report Integration
- Strengthen the integration of YOMA, U-Report, and digital platforms into the youth engagement strategy to enhance accessibility, participation, and impact tracking.
- Develop digital engagement strategies incorporating gamification, micro-learning, and certification pathways to enhance youth skill-building and career readiness.
- Utilize data-driven approaches to improve youth participation rates and tailor digital engagement strategies to youth preferences and needs.
- Expand digital storytelling initiatives, empowering youth to share their climate and advocacy journeys through online platforms, social media campaigns, and digital storytelling competitions.
- Monitoring, Evaluation, and Impact Assessment
- Establish dynamic monitoring, evaluation, and learning (MEL) systems to assess the effectiveness of youth engagement programs and initiatives.
- Develop key performance indicators (KPIs) to track volunteer participation, skills development, advocacy impact, and program scalability.
- Provide quarterly and annual reports with data-driven insights and recommendations to refine program implementation and inform future strategic decisions.
- Develop a real-time dashboard for monitoring youth engagement data, allowing for agile adjustments and adaptive programming based on trends and emerging needs.
- Resource Mobilization and Sustainability
- Identify and mobilize key funding opportunities to sustain and scale youth engagement programs.
- Lead proposal development and partnership engagement with donors, private sector stakeholders, and multilateral organizations to secure resources for youth-led initiatives.
- Develop innovative funding models, including social entrepreneurship and public-private partnerships, to enhance long-term program sustainability.
- Create a youth-led fundraising mechanism, empowering young people to drive their own resource mobilization efforts through crowdfunding, grant applications, and local fundraising events.
- Regional Collaboration and Green Rising Expansion
- Leverage South Africa’s experience with Green Rising to support neighbouring countries in developing and scaling similar initiatives.
- Foster cross-country learning to enhance climate action outcomes by engaging youth volunteers and local stakeholders in regional strategy development.
- Contribute to achieving global Green Rising targets by promoting best practices and fostering collaboration across borders.
- Event Leadership and Stakeholder Engagement
- Lead and facilitate key youth engagement events, including conferences, summits, hackathons, and policy dialogues to elevate youth voices.
- Organize skill-sharing workshops, webinars, and design thinking sessions using Human-Centered Design methodologies to enhance program innovation and impact.
- Ensure young people are at the forefront of decision-making processes, advocating for policy shifts and systemic changes that benefit youth-led climate and economic initiatives.
- Develop an annual youth engagement forum, bringing together key stakeholders, policymakers, and young leaders to discuss trends, challenges, and future directions in youth participation and advocacy.
To qualify as an advocate for every child you will have…
- A bachelor’s degree from a recognized university in public policy, social sciences, or another relevant field
- A minimum of 5 years of relevant professional experience in youth and volunteer engagement work, especially in Africa
- Experience supporting youth engagement in climate action initiatives
- Significant experience working with teams to develop, deliver, and optimize successful volunteer initiatives
- Experience creating functional communities of practice in global organization contexts
- An ability to tailor engagement approaches to context, adjusting to suit different issues, audiences, cultures, political situations, and systems of government
- A sophisticated and current knowledge of relevant digital tools and technologies, and a knowledge of trends and best practices in volunteering and the broader public engagement spaces
- Experience facilitating workshops using human-centred design approaches, building capacity, and hosting internal communications
- Excellent verbal and interpersonal communication skills; meticulous attention to detail and ability to work under tight deadlines with a commitment to quality
- Developing country work experience and/or familiarity with emergencies is considered an asset
- Experience working in the UNICEF context is preferred
Language skills
- Fluency in English is required; strong written and verbal competency is necessary
- Working knowledge of another UN language is an asset
- Knowledge of another local language is an added advantage
Specialised skills and/or training
- Youth Engagement
- Communications
- Facilitation skills
Application Guidance
Please indicate your ability and availability; and attach a technical proposal and financial proposal in ZAR to undertake the terms of reference above (including admin and travel costs where applicable). Proposals submitted without a detailed financial proposal aligned to the assignment will not be considered.
Support your application with your portfolio of work.
UNICEF does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
For every Child, you demonstrate…
UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).
To view our competency framework, please visit here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.
According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
Remarks:
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.
Location: South Africa
Closing Date: 13 Apr 2025
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Jobs
Call Centre Agent at FirstRand

Job Description
Dear Future Sales Call Centre Agent
The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled
Are you someone who can:
- Achieve and exceed sales targets.
- Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
- Based on business requirements, Telesales Representatives may be required to move between campaigns.
- Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
- Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
- Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
- Capitalize on upsell and cross sell opportunities.
- Ensure quality standards are maintained by adhering to relevant sales scripts.
- Maintain a minimum of 90% QA score at all times.
- Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
- Ensure the correct/ most accurate lead outcome is selected on all leads.
- Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
- Ensure that all TCF and compliance obligations are met.
- Adhere to The Engine Room processes, including First Rand Policies & Procedures.
- Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
- Keep up to date with product changes and market trends.
You will be an ideal candidate if you:
- Have Matric
- Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
- Fluent in English
- Minimum 12 months telesales experience
- Having an insurance background would be beneficial
- Service and Maintenance sales experience
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Have a proven successful sales track record.
- Thrive in a collaborative environment
#Post
#Motovantage
#LI-NP2
Are you interested to take the step? We look forward to engaging with you
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Location: Johannesburg, Gauteng
Closing Date: 17/05/25
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Jobs
Storeman at FirstRand

Job Description
Responsible for receiving, storing and issuing of goods for a store room
Hello, Future Storeman
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements.
- Responsible for receiving, storing and issuing of goods for a storeroom.
- Manage own development to increase own competencies.
You will be an ideal candidate if you have:
- Matric
- Storeman experience
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous – you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Location: Johannesburg, Gauteng
Closing Date: 16th May, 2025
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Jobs
Admin Assistant at VKB Group

Introduction to the VKB Group
The VKB Group is an agricultural company, providing support to farmers and producing straight-from-the farm-foods for consumers. Apart from the various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK and NTK. Our roots are firmly planted in agriculture with farming at our core, continuously growing and evolving throughout the years.
Starting with providing everything needed on the farm to produce food, we now also operate in all areas of the food supply chain: processing, logistics, and national and global market channels.
This “house of brands” we’ve established with the support of our farmer shareholders is the foundation for building the agribusiness of the future.
Job Purpose
To provide efficient and accurate administrative support to ensure the smooth operation of the retail branch.
Minimum Requirements
- Grade 12 / NQF Level 4
- Previous administrative experience in a retail or agricultural environment will be advantageous
- Strong numerical skills
- Computer literate, with proficiency in MS Word and Excel
- Attention to detail and high level of accuracy
- Proactive, with the ability to add value to administrative processes
Key Responsibilities
- Ensure effective and accurate branch administration
- Assist with internal and external audit processes
- Oversee bank and petty cash transactions
- Process goods received vouchers and complete invoice administration
- Manage stock claims and related documentation
- Contribute to risk reduction through compliance and accuracy
- Deliver excellent client service
- Perform general administrative tasks as required
Skills and Competencies
- Strong communication skills
- Ability to work as part of a team
- Analytical thinking and problem-solving
- Planning and organizational ability
- High levels of personal resilience
- Compliance and attention to process detail
- Relationship-building and client focus
Other Information
- The company can expire jobs at any time at their own discretion.
- VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
- VKB Group is an equal opportunity employer. VKB Group’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to VKB Group’s Employment Equity & Transformation Strategy. VKB Group actively supports the recruitment of People with Disabilities.
- Things to take note of when applying through our Career Portal.
- Use Google Chrome when accessing the portal
- Clear copy of your CV in either PDF or Word
- The CV should not have handwriting on the document
- NB! Only Submit your CV on the Upload CV section of the application form and not a PDF that includes other documents such as ID, Driver’s License and other documents. The application form will make provision for the candidate to upload supporting documents.
- When uploading profile picture, make sure the minimum size uploaded is 300 x 300px
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Jobs
Sales Consultant at AVI Limited

Full job description
The Coffee Importers and Roasters Organisation (CIRO) is the preferred one-stop beverage solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.
An exciting opportunity exists for a dynamic SALES CONSULTANT. An outgoing individual with drive to join our enthusiastic sales team. This is your opportunity to work with quality brands that enrich our client’s lives. The successful incumbent will be based in Bryanston at Ciro.
Line Manager: Regional Sales Manager
Job Specification:
Key Performance Areas:
- Achievement of monthly sales, volume and margin
- Superior customer service relationships of the existing customer base by following a structured call cycle based on the regional customer set criteria.
- Influencing and positively affect the In Cup Quality and delivery via the on-site beverage solution system at each customer by ensuring customer audits are completed and corrective action is immediately executed on site, by doing machine calibration and settings and or re doing operational training.
- Identify gaps and opportunities within your customer base to leverage the basket offered by the National Brand Limited (NBL) Group for value propositions.
- Identify appropriate and effective point of sales placements at your customers to grow brand awareness and encourage consumption growth.
- Ensure all asset equipment placed at your customers is verified annually.
- Effective use of business intelligence resources and reports to grow sales volumes.
- Effective execution and implementation of group customer plans, rollouts and launch of new innovation, productions and equipment.
- Develop a targeted list of new customer prospects in collaboration with the Sales Manager, customer service team, across all product category and across all channels.
- Provide an equipment pipeline forecast for new installations and prospective new customers.
- Achieve the agreed growth forecasted for the fiscal year by the Sales
- Completion of new business development:
- Initial contact
- Assessment of needs
- Proposal of tailored solution
- Guiding on implementation, if necessary with the prospective
- Ensure that agreements concluded with target list are commercially sound
- Be present at each installation and complete customer solutions training on day of
- Measurement will be completed in the following manner:
- Monthly 1 on 1
- Structured tracking against target list
Qualifications and Experience:
- Grade 12 / Matric
- 1 – 3 years’ experience in a Sales role in the Out of Home (OOH) Market with a proven track record in new business
- Cold calling and prospecting
- Strong specialty coffee experience
- Strong beverage system solution experience
- Basic commercial understanding
Special Requirements:
- A valid driver’s license
- Ability to travel extensively
- Ability to offer calculated and tiered solutions specifically within Business and Industry (B&I) channel
- Ability to effectively deal with regional management teams
- Covid Vaccinations – FULLY vaccinated
Competencies:
- Documenting facts
- Thinking rationally
- Thinking conceptually
- Interpreting data
- Thinking analytically
- Building relationships
- Articulating information
- Making decisions
- Recovering from setbacks
- Staying
- Meeting deadlines
- Attention to detail
- Planning and organizing
- Minimizing risks
- Embracing change
- Maintaining productivity
- Keeping commitments
- Taking initiative
- Seizing business opportunities
- Persisting
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Jobs
Service Centre Agent at Nedbank

- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client’s query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
- Matric / Grade 12 / National Senior Certificate
- Certificate: Call Centre
- 6 to 12 months of experience in a call centre environment
- Additionally, having a post-matric qualification or a certificate in call centre operations can be advantageous
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
- Building Customer Loyalty
- Communication
- Technical/Professional Knowledge and Skills
- Managing Work
- Adaptability
- Quality Orientation
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website