Jobs
Manager – Operations (Call Center) at WNS Global Services
Job Description
At least 6+ years in the Service Industry, managing Contact Center operations (Voice+ Non-Voice) and large teams in 100+ people. The incumbent should have experience in Client Management, SLA Management, Transformation Projects and Transitions.
Scope of Work / Area of Influence: Independently manage Client Relationship and ensure continual value add to client business through Operational Excellence & Digital Transformation.
Key Accountabilities:
- Ensuring 100% target are met month on month
- Managing headcount requirements against budget
- Consultative Approach to drive transformation in the client business processes
- Managing performance of team and driving them
- Client & Account Management
- SLA/ KPI Management
- People Management
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Job Responsibilities:
- Hiring, Retain and development of best talent in the industry
- Ensure implementation and continuous improvement of quality systems/procedures
- Strategize and implement Continuous Improvement in the existing client’s business Processes.
- Maintaining 100% customer satisfaction Index
- Should have the ability to view one’s own functional area in the wider context of the Client and the company
- Is able to set targets and develop courses of action to achieve the target for self and team members
- Ensure Succession planning across levels and build redundancy and resilience in the system in the interest of the client and the company.
- Liaise and work closely with other support function to achieve organisational goals
- Uphold Company Vision and Values
- Ensuring all support functions are working towards meeting the process goal.
Personal Attributes:
- Excellent Communication Skills (Written & Verbal)
- Excellent Presentation Skills/ Sound knowledge of MS office
- Excellent Leadership & Man Management & Decision-Making skills
- Strong Customer Focus & Good knowledge of the industry
- Self-Starter with high energy level and ability to handle diverse work pressure and stress
- Attention to detail
Qualifications
- Graduate / Post Graduate in Management
Additional Information
- Must be able to work the following operational hours:
- 5 days a week, Monday to Friday 7am till 8pm, rotational shifts, and standby on weekends
- SA Public holidays
Location :South Africa
Closing Date : 14th May, 2022
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Full job description
- Preparing for teaching and learning sessions (venues, equipment and disposables).
- Clearing and cleaning up after teaching and learning sessions (venues and equipment).
- Recycling all disposable items, resealing and repacking.
- Preparing equipment for walk-in student practice.
- Assisting students with equipment and disposables when they want to practice.
- Assisting with maintenance of manikins and equipment.
- Assisting with general duties during an Objective Structured Clinical Examination (OSCE).
- Maintaining the neatness of the Unit, furniture and equipment in place.
- Assisting with monitoring stock levels, and communicating which items need to be ordered.
- Monitoring grocery levels, and communicating which items need to be ordered.
- Performing ad hoc duties as requested by the line manager.
Job Requirements/Pos Vereistes
- Grade 12.
- Basic Microsoft Office capability.
- The ability to communicate well on email.
- Adaptable.
- Willingness to perform physical work, such as moving tables and chairs.
Recommendation/Aanbeveling
- An interest in Audio-Visual technology.
Location: Stellenbosch, Western Cape
Closing Date: 22-Nov-2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Job Description
Purpose:
The purpose if this role is to grow, manage and retain new and current customers to meet the required sales volumes, that contribute to the overall company growth and to deliver superior customer service.
Position Overview
Specific Role Responsibilities
Key Duties and Responsibilities:
- To ensure that the Brand and Dealership is actively marketed and promoted in the target market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To maximize sales by identifying new customers and to maintain current customers.
- To benchmark customer satisfaction and standards of the dealership and OEM are maintained.
- Achieve and exceed targeted unit sales and first gross profit.
Qualifications and Experience
Experience and Qualifications:
- Grade 12.
- 3 years automotive sales experience – preferred with proven track record.
- Valid and unendorsed drivers license.
- Relevant OEM Sales certification will be an advantage.
- Proven track record of an average CSI rating above national.
Skills and Personal Attributes
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets.
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking.
Location: Germiston, Gauteng
Closing Date:
| 2024/11/25 |
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Full job description
Purpose of the Role
To provide secure and timely driving services to transport goods ensuring excellent customer service.
Key Performance Areas
- Maintain a professional and respectful behaviour towards ACDC Staff, Clients, and Customers
- Act with integrity always
- Delivery/ Collection of orders and any other driver related tasks deemed necessary by management
- Maintain vehicles according to company requirements
- Maintain a trip logbook and ensuring it is up to date
- Ensure Company vehicle is always clean
- Comply with all road traffic and driving regulations
- Plan route, for effective and efficient service delivery
- Checking all orders are correct in terms of the delivery note, when leaving the premises of ACDC and when arriving at the delivery address
- Efficiently and effectively dispatching of orders
Location: Strubens Valley, Gauteng
Closing Date: 21st November 2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
House & Home, a division of The Shoprite Group, Africa’s largest retailer, currently has an exciting opportunity available for an experienced Branch Manager to join our team.
Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that all departments within the House & Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you!
Our ideal candidate will be adept at
- Managing sales performance of the branch
- Controlling all stock management functions within the branch
- Manage all branch staff effectively
- Provide excellent customer service
- Control all cash management activities within the branch
- Report on all branch activities and relevant data
- Contribute meaningfully towards the regional budgeting process
- Implement daily management controls.
- People Management & Training
Matric essential
Retail Management Diploma would be a serious advantage
Proven Retail Furniture environment experience – 3 year minimum
People Management Experience – 3 years minimum
Managing successful teams of Sales Representatives – 3 years minimum
Retail systems and reports
Computer literacy
Understanding of how stock systems work
Interested in household appliances and furniture
Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that all departments within the House & Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you!
Location: Bloemfontein, Free State
Closing Date:
| 2024/11/22 |
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Job Description
Parts Incorporated Africa is searching for a General Worker to join the Branch in Nelspruit. To perform general warehouse duties such as stock taking, binning, picking, packing, checking, moving stock, and ensuring that the warehouse is always clean.
Position Overview
Specific Role Responsibilities
Binning
- Ensure the binning of incoming merchandise and the replenishment of inventory from bulk to pick locations is performed as per standard operating procedures and requirements
- Ensure new products are allocated with bin location numbers in the correct warehouse area
- Ensure bins are updated and stock allocated to new bin locations are reported to you superior and updated
- Assist in replenishment functions
- Ensure all incoming goods are received and checked as per company standards
Picking
- Ensure picking of customer and branch orders are being picked timorously to meet order cut off times
- Ensure picking from bulk locations are only done as alternative bin when stock is depleted and not replenished in the picking phase or when picking bulk orders to prevent the breakage of pack sizes
- Carry out all reasonable and lawful instruction relating to work given to you by your superior
- Follow all relevant procedures to increase efficient customer satisfaction
- Assist in stock take procedures
- Ensure housekeeping is done daily
- Ensure double checks are done to maintain high levels of customer satisfaction and to prevent loss of inventory
- Ensure set standard operational targets are achieved consistently
Scanner Control
- Issue scanners to all operators daily.
- Book out scanners on the electronic app.
- Receive scanners back from operators, inspect scanner for damage and book back into stock on the electronic app.
- Report any damage to the supervisor
- Complete the daily scanner issue spreadsheet
Qualifications and Experience
- Grade 12, Literacy and Numeracy equivalent
- At least 3 Years in a warehouse and or logistics environment- Desirable
- Spares/Motor/Engine parts knowledge, warehouse systems and procedures
Skills and Personal Attributes
- Must be efficient, accurate, focused and attention to detail
- Must have numeracy and literacy skills
- Self-motivated and willing to go the extra mile
- Must be a team player
- Physically fit
- Honest and show integrity
Location: Nelspruit, Mpumalanga
Closing Date:
| 2024/11/16 |
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
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