Jobs
Call Centre Agent – Customer Service at WNS Global Services
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities:
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
- Identify and understand customer needs in order to provide a consistently high quality service
- Effectively promote the client’s products and enhance customer experience and loyalty
- Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
- Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
- Ensure action is taken to increase customer retention, loyalty and build a credible reputation
- Operate customer related information systems to the required standard maintaining accurate and secure records
- Understand and adhere to the company and department standards, policies and procedures
- Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
- Customer service
- Pro-active problem solving and decision-making skills
- Goal orientated
- High stress tolerance
- Team work
- Adapt to change quickly, in a fast-paced environment
Qualification
- Matric/Grade 12
Experience Required
- 6 – 12 months or more solid experience as a customer services advisor
- International call center experience advantageous
Additional InformationAll successful applicants should have clear record as background verification checks will be conducted
Location : Cape Town, Western Cape 7441
Closing Date : 15th November, 2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Full job description
- Preparing for teaching and learning sessions (venues, equipment and disposables).
- Clearing and cleaning up after teaching and learning sessions (venues and equipment).
- Recycling all disposable items, resealing and repacking.
- Preparing equipment for walk-in student practice.
- Assisting students with equipment and disposables when they want to practice.
- Assisting with maintenance of manikins and equipment.
- Assisting with general duties during an Objective Structured Clinical Examination (OSCE).
- Maintaining the neatness of the Unit, furniture and equipment in place.
- Assisting with monitoring stock levels, and communicating which items need to be ordered.
- Monitoring grocery levels, and communicating which items need to be ordered.
- Performing ad hoc duties as requested by the line manager.
Job Requirements/Pos Vereistes
- Grade 12.
- Basic Microsoft Office capability.
- The ability to communicate well on email.
- Adaptable.
- Willingness to perform physical work, such as moving tables and chairs.
Recommendation/Aanbeveling
- An interest in Audio-Visual technology.
Location: Stellenbosch, Western Cape
Closing Date: 22-Nov-2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Job Description
Purpose:
The purpose if this role is to grow, manage and retain new and current customers to meet the required sales volumes, that contribute to the overall company growth and to deliver superior customer service.
Position Overview
Specific Role Responsibilities
Key Duties and Responsibilities:
- To ensure that the Brand and Dealership is actively marketed and promoted in the target market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To maximize sales by identifying new customers and to maintain current customers.
- To benchmark customer satisfaction and standards of the dealership and OEM are maintained.
- Achieve and exceed targeted unit sales and first gross profit.
Qualifications and Experience
Experience and Qualifications:
- Grade 12.
- 3 years automotive sales experience – preferred with proven track record.
- Valid and unendorsed drivers license.
- Relevant OEM Sales certification will be an advantage.
- Proven track record of an average CSI rating above national.
Skills and Personal Attributes
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets.
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking.
Location: Germiston, Gauteng
Closing Date:
| 2024/11/25 |
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Full job description
Purpose of the Role
To provide secure and timely driving services to transport goods ensuring excellent customer service.
Key Performance Areas
- Maintain a professional and respectful behaviour towards ACDC Staff, Clients, and Customers
- Act with integrity always
- Delivery/ Collection of orders and any other driver related tasks deemed necessary by management
- Maintain vehicles according to company requirements
- Maintain a trip logbook and ensuring it is up to date
- Ensure Company vehicle is always clean
- Comply with all road traffic and driving regulations
- Plan route, for effective and efficient service delivery
- Checking all orders are correct in terms of the delivery note, when leaving the premises of ACDC and when arriving at the delivery address
- Efficiently and effectively dispatching of orders
Location: Strubens Valley, Gauteng
Closing Date: 21st November 2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
House & Home, a division of The Shoprite Group, Africa’s largest retailer, currently has an exciting opportunity available for an experienced Branch Manager to join our team.
Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that all departments within the House & Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you!
Our ideal candidate will be adept at
- Managing sales performance of the branch
- Controlling all stock management functions within the branch
- Manage all branch staff effectively
- Provide excellent customer service
- Control all cash management activities within the branch
- Report on all branch activities and relevant data
- Contribute meaningfully towards the regional budgeting process
- Implement daily management controls.
- People Management & Training
Matric essential
Retail Management Diploma would be a serious advantage
Proven Retail Furniture environment experience – 3 year minimum
People Management Experience – 3 years minimum
Managing successful teams of Sales Representatives – 3 years minimum
Retail systems and reports
Computer literacy
Understanding of how stock systems work
Interested in household appliances and furniture
Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that all departments within the House & Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you!
Location: Bloemfontein, Free State
Closing Date:
| 2024/11/22 |
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Job Description
Parts Incorporated Africa is searching for a General Worker to join the Branch in Nelspruit. To perform general warehouse duties such as stock taking, binning, picking, packing, checking, moving stock, and ensuring that the warehouse is always clean.
Position Overview
Specific Role Responsibilities
Binning
- Ensure the binning of incoming merchandise and the replenishment of inventory from bulk to pick locations is performed as per standard operating procedures and requirements
- Ensure new products are allocated with bin location numbers in the correct warehouse area
- Ensure bins are updated and stock allocated to new bin locations are reported to you superior and updated
- Assist in replenishment functions
- Ensure all incoming goods are received and checked as per company standards
Picking
- Ensure picking of customer and branch orders are being picked timorously to meet order cut off times
- Ensure picking from bulk locations are only done as alternative bin when stock is depleted and not replenished in the picking phase or when picking bulk orders to prevent the breakage of pack sizes
- Carry out all reasonable and lawful instruction relating to work given to you by your superior
- Follow all relevant procedures to increase efficient customer satisfaction
- Assist in stock take procedures
- Ensure housekeeping is done daily
- Ensure double checks are done to maintain high levels of customer satisfaction and to prevent loss of inventory
- Ensure set standard operational targets are achieved consistently
Scanner Control
- Issue scanners to all operators daily.
- Book out scanners on the electronic app.
- Receive scanners back from operators, inspect scanner for damage and book back into stock on the electronic app.
- Report any damage to the supervisor
- Complete the daily scanner issue spreadsheet
Qualifications and Experience
- Grade 12, Literacy and Numeracy equivalent
- At least 3 Years in a warehouse and or logistics environment- Desirable
- Spares/Motor/Engine parts knowledge, warehouse systems and procedures
Skills and Personal Attributes
- Must be efficient, accurate, focused and attention to detail
- Must have numeracy and literacy skills
- Self-motivated and willing to go the extra mile
- Must be a team player
- Physically fit
- Honest and show integrity
Location: Nelspruit, Mpumalanga
Closing Date:
| 2024/11/16 |
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
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