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Front Office Administrator by Marriott International Inc

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POSITION SUMMARY

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Guest Relations

  • Address guests’ service needs in a professional, positive, and timely manner.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Assist other employees to ensure proper coverage and prompt guest service.

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

  • Enter and locate work-related information using computers and/or point of sale systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Documentation/Reporting

  • Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

  • Transmit information or documents using a computer.
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
  • Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Office Equipment

  • Transmit information or documents using mail, or facsimile machine.
  • Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.
  1. Patiently scroll down and read the job description below.
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CRITICAL COMPETENCIES

Analytical Skills

  • Computer Skills
  • Learning

Interpersonal Skills

  • Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Diversity Relations

Communications

  • Telephone Etiquette Skills
  • English Language Proficiency
  • Communication
  • Writing
  • Listening
  • Applied Reading

Personal Attributes

  • Integrity
  • Dependability
  • Positive Demeanor
  • Presentation
  • Initiative
  • Stress Tolerance
  • Adaptability/Flexibility

Organization

  • Detail Orientation
  • Multi-Tasking
  • Time Management
  • Planning and Organizing

General Administration

  • Typing

Computer Software

  • Microsoft Office

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™
Location :Johannesburg, Gauteng
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Government Jobs

Communications and Partnerships Intern at British Council

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jobs in South Africa

Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Communications and Partnerships – Intern

Role Purpose

To support planning and delivery of British Council South Africa’s work in line with our strategic objectives. The role will provide a highly motivated beginner/recent entrant to the workforce a learning experience that will help them build essential work skills in a dynamic organisational environment and cultivate a strong foundation for their professional life.

 

Role Context

The British Council is the UK’s international organisation for cultural relations and educational opportunities. Our vision is a more peaceful and prosperous world built on trust and mutual understanding. We make a positive contribution to the UK and the countries we work with – changing lives via work in Arts and culture, education and the English language. We share the best of the UK, learn from the best around the world, and work with young people, influencers, future leaders, and institutions across the world to make a difference.

The British Council works with partners in more than 100 countries to realise positive change, particularly for young people. Our work includes providing technical leadership and management of complex, multi-stakeholder programmes, forming trusted partnerships that shape new approaches to tackling profound challenges, led by local communities, and informed by international best practice.

We work primarily with young people between 18 – 35-year of age and with constituents who have the capacity to help maximise positive outcomes for young people and the systems that support them, including improved opportunities for employability. We partner with like-minded organisations to enhance our ability to scale and to make a difference in sustainable, meaningful ways for the long term.

The internship is a professional development opportunity aimed at enabling a talented new entrant/recent joiner to the world of work to build a strong start to their career and contribute to our work in a mutually beneficial way. Priority will be given to individuals from formally disadvantaged backgrounds, marginalised communities and/or living with disability.

Main Accountabilities:

 

The accountabilities focus on equipping the intern to grow knowledge, skills and confidence and deliver tangible results performing the following specific functions working with and learning from more experienced colleagues.

1. Communications:

  • Contribute to social media strategies to enhance the British Council’s online presence.
  • Actively assist in improving and embedding digital communication and their use in the Directorate.
  • Learn to track and report on the performance of content across different channels.
  • Learn to create visually appealing and engaging high-level video content and digital assets for internal and external use.
  • Collaborate with the communications team to conceptualise and produce multimedia assets for campaigns and events.
  • With the support of the Country Director (CD) and Marketing and Communication (MarComs) colleagues, contribute to the development and implementation of a 2-pronged country level communications plan that will build the Country Director’s (CD), Country Leadership Team’s (CLT) and Directorate’s national social media and digital profile, highlighting our impact and areas of expertise.
  • This will include contributing to and coordinating communication activities and documents, writing impact stories, awareness raising, assist in report writing etc.
  1. learning: How to use communications and effective communications tools to help build an inclusive and coherent culture and enhance the external profile of the British Council to deliver on strategic objectives (internal and external)

2. Partnership Development:

  • Support Business Development manager and programme teams with research that will enable stakeholder mapping and the identification of potential new partnerships.
  • Develop stakeholder databases
  • Present progress and findings alongside the BD manager to Country Leadership Team Assist in the identification and building of productive partnerships with internal stakeholder’s, including across the UK in South Africa platform (British High Commission, Department for Business and Trade etc.,) to produce and help deliver creative ideas for one-off and enduring events and engagements that build relationships and showcase the impactful work of the British Council.

The learning: How evidence-based research and sustainable partnerships contribute to the delivery of strategic objectives.

3. Programme Support:

  • Provide monitoring and evaluation administrative support as required
  • Assist in the delivery and promotion of internal and external events and activities, collaborating closely with internal teams, partners, and stakeholders.
  1. learning: the value and role of strong leadership, planning and communication in ensuring success and how to multi-task, prioritise and deliver across multiple and competing workstreams to achieve this.

All duties and responsibilities will be in line with our Equity Diversity and Inclusion (EDI) policy, Safeguarding and other British Council corporate policies. Persons living with disabilities and previously disadvantaged will be prioritised.

 

Qualification Requirements

Minimum requirements:

  • Must be a graduate in Marketing, Communications, Social Sciences or be a new/recent entrant to the workforce.
  • Must hold an equivalent qualification (Certificate/Diploma/Degree.
  • A Degree will be desirable.

 

Role specific skills

  • Good written and verbal communication skills.
  • Computer literacy and basic digital skills- using social media platforms (LinkedIn, Facebook, Twitter etc.,) and Microsoft Word, Excel, PowerPoint and TEAMS.
  • Basic understanding of desk-based research and reporting.
  • High degree of professionalism and integrity.

Role specific knowledge and experience

Minimum/essential

 

  • Report writing, research and analytical skills.
  • Able to conduct a presentation and has basic understanding of the key marcoms basic principles.
  • Strong interest in education, skills, youth empowerment and/or the creative economies and arts.
  • Commitment to learning

Desirable

  • Active participation on social media platforms or able to demonstrate

Additional Information

Contract Duration – 12 months

Location – South Africa

Role holder must have existing rights to live and work in South Africa.

Language requirements: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Closing Date – 27 February 2025 (Applications will close 23:59 Central Africa Time)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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Jobs

Camp Driver (Olifants Rest Camp) at South African National Parks

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Applications are invited for suitably qualified persons to fill the above-mentioned vacant position in the Nxanatseni Region of the Kruger National Park at the Olifants Rest Camp.

Location

Kruger National Park

Requirements

  • To drive camp vehicle and daily completion of the trip sheet
  • To transport Equipment, Goods, and passengers as well as transporting staff outside the park to medical facilities
  • To take responsibility for goods from point of loading to point of delivery.
  • To collect and deliver the camp’s linen
  • To assist with the general duties of the camp in the absence of the driving duties
  • To conduct daily inspections of the vehicle according to a prescribed inspection sheet and report of defaults or accidents.
  • To complete monthly vehicle log sheet.

Responsibilities

  • Grade 12
  • Code 10 (C) Driver’s license with a valid Professional Driving Permit (PDP)
  • Minimum 3 years driving experience.
  • Literate (Read and Write) in English
  • Understanding of conservation and environmental issues.
  • Good communication, interpersonal as well as problem-solving skills.
  • Ability to work under pressure.

How To Apply

Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:

Documents Required

Interested candidates who meet the above requirements should submit their applications accompanied by CVs as well as recently certified copies of all qualification(s) at the nearest gate or forward to the following address:

Human Capital Management
Att: Ms. Millicent Nyundu
Private Bag X402
Skukuza, 1350
Tel: 013 735 4128
E-mail: jobapplications7@sanparks.org

Alternatively, applications can be hand-delivered to the Human Capital Management Offices in Skukuza.

Applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority.

Closing Date

25 February 2025

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General Workers at South African National Parks

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jobs in South Africa

Applications are invited for suitable qualifying candidates for General worker positions in the Marula Region of the Kruger National Park base at Orpen, Orpen Gate, Malelane Gate, Skukuza Camp, and Day Visitors Area, Satara, Berg en Dal, Lower Sabie, Kruger Gate, Pretoriuskop, Crocodile Bridge and Biyamiti Bush Camp

Location

Kruger National Park

Requirements

  • Grade 12
  • Physically good health
  • The incumbent must have knowledge of health and safety in the workplace
  • Ability to listen and objectively understand verbally conveyed messages)
  • Relevant/ general working experience
  • Good knowledge of tools, handling, and aftercare

Responsibilities

  • Performing semi-skilled tasks that will include cleaning in the camp and gates.
  • Perform cleaning duties including ablution facilities and surrounding areas.
  • Keep equipment clean and in good working condition
  • Assisting with other ad hoc tasks as required by Supervisor / Management.

Please Note

Applications not responded to within 14 days of closing date must be considered to be unsuccessful.


How To Apply

Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:

Documents Required

Interested candidates who meet the above requirements should submit their applications accompanied by CVs as well as recently certified copies of all qualification(s) at the nearest gate or forward to the following address:

Human Capital Management
Att: Ms. Zodwa Sibuyi
Private Bag X402

Skukuza, 1350
Tel: (013) 735 4047

Or hand deliver to the Human Capital Management Offices in Skukuza or to the nearest KNP Gate

Applicants in possession of foreign qualifications are to submit evaluated results by the South African Qualifications Authority.

Closing Date

25 February 2025

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Jobs

Customer Service Agent at Shoprite Group

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jobs in South Africa
Job Objectives

Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience!
Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
Being proactive to urgent/emergency situations in accordance with product/service guidelines.
Providing timely escalation of requests and updating our customers on the progress of resolution.
Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
Ensuring all service level goals are understood and achieved.
Taking the necessary steps to drive up customer retention.
Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.
Proactively seeking ways to continuously improve the customer experience.
Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
Supporting other responsibilities that may be assigned from time to time.

 

Qualifications

Essential
Grade 12 / Matric
Beneficial
Degree/Diploma or Courses in Communications or a related field.

 

Experience

Essential
+5 years’ experience in a Customer Services environment or similar role.

 

Knowledge and Skills

Essential
Strong proficiency in Microsoft Office 365, including SharePoint Online
Desired
Experience in a retail / contact centre environment

 

Location: Brackenfell, Western Cape

Closing Date: 2025/03/06

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Driver at Volvo Group

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Jobs in SA

Full job description

 

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large. You will:

 


The main purpose of this position is
 to provide delivery of goods and services in line with customer needs and assist with receiving, picking, packing and dispatching of parts.


Reporting:
 This position reports to the Parts Controller.


Job Objectives:

  • Receiving of parts ensuring correct documentation at all times.
  • Accurate binning and receiving of parts.
  • Picking, packing and dispatching of parts.
  • Delivery of parts ensuring PODs received at all times.
  • Adherence to ISO 9001 and safety.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

 

  • Matric.
  • Drivers licence – code 8.
  • PDP required.
  • At least 3 years’ experience in a Warehouse Assistant/ Driver or similar role.

Key Competencies:

  • Ability to follow required procedures.
  • Customer oriented.
  • Efficiency and sense of urgency.
  • Team player.
  • Effective time management ensuring deliveries done on time.
  • Ability to effectively deal with crises.
  • Accuracy.


Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.


Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Last Application Date: 27 December 2024.

We value your data privacy and therefore do not accept applications via mail.


Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Location: Durban, KwaZulu-Natal 4017

Closing Date: 27 December 2024.

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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