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Program Delivery Support at DHL Express

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jobs in SA
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Key responsibilities
  • Ensures solutions to tickets address the full issue.
  • Ensure accurate completion and data input in tickets handled, providing critical review data e.g. root cause, impact etc.
  • Ensures solutions deployed are complete and add benefit to the business
  • Timely and effective execution of IT projects within Program Delivery/ Legacy Local systems scope as defined by management.
  • Coordination of activities aligned to vendors, business to ensure full visibility and timeous completion of project deliverables.
  • Focus on developing and ensuring highest level of data quality and system performance.
  • Is required to address queries in a timely manner understanding the impact across various aspects of the business and to the customer.
  • Is required to communicate professionally, effectively and within a reasonable time frame appropriate to urgency of situation.
  • Is expected to escalate issues that require additional management or cross-departmental support
  • Is expected to communicate any reported impact to the business to ensure all parties are aware of status and impact of IT related outages within functional area.
  • Is required to use critical thinking to identify gaps and risks in deployed systems to ensure sustainability and delivering productive and secure solutions to the business.
  • Challenges requirements which do not have an immediate or obvious business value.
  • Is focused on identifying and understanding each customer’s needs.
  • Expresses and acts on desire to assist customers in an efficient and friendly manner.
  • Must be able to identify needs of the customer and align objectives and efforts to attain mutual alignment
  • Interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues.
  • Is open to approaches that meet mutual goals
  • Must collaborate in an effective manner inter- and intra-departmentally to effectively perform duties and build strong relationships with the business.
  • Is required to be pro-active in relations and establish a effective and responsive relationship with suppliers, colleagues and partners.
  • Understands business principles and language, including the fundamentals of finance and profitability.
  • Uses this understanding to achieve results, and to increase the performance and profitability of our company
  • Establish and Maintain relationships with external marketplace including government, standards bodies, industry, press and think tanks.
  • Manage existing vendors ensuring contracted services are delivered to quality or above, at obligated costs or below.
  • Strive for consistently increasing degree of acumen in terms of the logistics industry and the DHL operational procedures as part of recognising bigger picture impact of changes and solutions deployed.
  • Effective deployments, early benefits realisation by ensuring plans reflect optimized time-to-market
  • Maximized exploitation of existing and new features and functions within core applications
  • Developing realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders, ensure back-to-back compatibility with dependent service providers.
  • Maintaining Service Quality and availability; Applications, office automation and communications infrastructure uptime is monitored in line with established SLAs and OLAs.
  • Ensure that Program Delivery / legacy local systems supported applications are running and supported with minimum downtime.
  • Deploy Solutions and ensure appropriate configurations on all servers and customs related applications /servers
  • Ensuring Business Continuity via appropriate topologies, archive and recovery strategies
  • Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication. Have full awareness and be Point of escalation in service failure situations. Proactive management and stakeholder communication of incidents involving all appropriate workgroups.
  • Cost Reduction; Implement Costs Effectiveness Programmes. Generate cost reduction initiatives.
  • Management via globally agreed KPI’s; report in line with standard reporting requirements.
  • Internal and external vendor and customer relationship management, including local government, industry, trade and standards bodies.
  • Lead or participate in global/regional initiatives as part of a virtual IT function.
  • Decommission non-performing IS assets; Converging local applications.
  • User training and on-going user support.
  • Compliance to regional standards including First Choice.
  • Ensuring License compliance.
  • Enforce IT Security Policies through training, management communications user and country IT audits.
  • Undertakes proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service. Improves system availability with proactive work to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre.
  • Performs the Problem Root Cause Analysis (RCA), involving all appropriate workgroups, investigates and Develops solutions in preparation for implementation. Implements the solution via the Change Management process and documents the results and any follow up actions, as needed.
  • Proved afterhours support to the staff as needed.
  • Stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.
  • Proposes alternative solutions prior to specifying new solutions/services. Capable of thinking of long term implications including total cost of ownership and ease of maintenance.
  • Able to operate in a broader virtual team, operating in the best interests of that team and its goals.
  • Understand the overall business to ensure that applications are running smoothly.
  • Manage implementation and requirements for deployed local solutions.
  • Ensure maintenance and changes to scripts are processed as per business requirement.
  • Ensure Legal compliance through following legislated records and data management practices.
  • Apply strong disaster recovery principles to protect systems and ensure maximum system availability.
  • Is expected to maintain accurate records demonstrating full control and visibility of scope of work.
  • Is expected to document and record, in sufficient detail, the technical process for implementation and support of critical systems deployed by Program Delivery and legacy local systems team.
  • Develop clear scoping of initiatives, focusing on problem, solution and benefits developing awareness of return on investment for all initiatives

Minimum Requirements

Education & experience

  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
  • Analyzes and resolves complex cross-functional issues.
  • Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
  • Relevant Degree or National Diploma (Advantageous)
  • 1 + years Project Management Experience
  • 3 + Experience in managing an internal or externally operated production systems environment
  • 3+ years’ Experience in IS requirement, development, testing, deployment and support cycles with a recognized methodology
  • Excellent oral and written communication skills (English)
  • Scripting and basic (Python / Powershell / etc)
  • Server and Database architecture beneficial

Location :Johannesburg, Gauteng

Closing Date : 30th June, 2023

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Government Jobs

Communications and Partnerships Intern at British Council

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jobs in South Africa

Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Communications and Partnerships – Intern

Role Purpose

To support planning and delivery of British Council South Africa’s work in line with our strategic objectives. The role will provide a highly motivated beginner/recent entrant to the workforce a learning experience that will help them build essential work skills in a dynamic organisational environment and cultivate a strong foundation for their professional life.

 

Role Context

The British Council is the UK’s international organisation for cultural relations and educational opportunities. Our vision is a more peaceful and prosperous world built on trust and mutual understanding. We make a positive contribution to the UK and the countries we work with – changing lives via work in Arts and culture, education and the English language. We share the best of the UK, learn from the best around the world, and work with young people, influencers, future leaders, and institutions across the world to make a difference.

The British Council works with partners in more than 100 countries to realise positive change, particularly for young people. Our work includes providing technical leadership and management of complex, multi-stakeholder programmes, forming trusted partnerships that shape new approaches to tackling profound challenges, led by local communities, and informed by international best practice.

We work primarily with young people between 18 – 35-year of age and with constituents who have the capacity to help maximise positive outcomes for young people and the systems that support them, including improved opportunities for employability. We partner with like-minded organisations to enhance our ability to scale and to make a difference in sustainable, meaningful ways for the long term.

The internship is a professional development opportunity aimed at enabling a talented new entrant/recent joiner to the world of work to build a strong start to their career and contribute to our work in a mutually beneficial way. Priority will be given to individuals from formally disadvantaged backgrounds, marginalised communities and/or living with disability.

Main Accountabilities:

 

The accountabilities focus on equipping the intern to grow knowledge, skills and confidence and deliver tangible results performing the following specific functions working with and learning from more experienced colleagues.

1. Communications:

  • Contribute to social media strategies to enhance the British Council’s online presence.
  • Actively assist in improving and embedding digital communication and their use in the Directorate.
  • Learn to track and report on the performance of content across different channels.
  • Learn to create visually appealing and engaging high-level video content and digital assets for internal and external use.
  • Collaborate with the communications team to conceptualise and produce multimedia assets for campaigns and events.
  • With the support of the Country Director (CD) and Marketing and Communication (MarComs) colleagues, contribute to the development and implementation of a 2-pronged country level communications plan that will build the Country Director’s (CD), Country Leadership Team’s (CLT) and Directorate’s national social media and digital profile, highlighting our impact and areas of expertise.
  • This will include contributing to and coordinating communication activities and documents, writing impact stories, awareness raising, assist in report writing etc.
  1. learning: How to use communications and effective communications tools to help build an inclusive and coherent culture and enhance the external profile of the British Council to deliver on strategic objectives (internal and external)

2. Partnership Development:

  • Support Business Development manager and programme teams with research that will enable stakeholder mapping and the identification of potential new partnerships.
  • Develop stakeholder databases
  • Present progress and findings alongside the BD manager to Country Leadership Team Assist in the identification and building of productive partnerships with internal stakeholder’s, including across the UK in South Africa platform (British High Commission, Department for Business and Trade etc.,) to produce and help deliver creative ideas for one-off and enduring events and engagements that build relationships and showcase the impactful work of the British Council.

The learning: How evidence-based research and sustainable partnerships contribute to the delivery of strategic objectives.

3. Programme Support:

  • Provide monitoring and evaluation administrative support as required
  • Assist in the delivery and promotion of internal and external events and activities, collaborating closely with internal teams, partners, and stakeholders.
  1. learning: the value and role of strong leadership, planning and communication in ensuring success and how to multi-task, prioritise and deliver across multiple and competing workstreams to achieve this.

All duties and responsibilities will be in line with our Equity Diversity and Inclusion (EDI) policy, Safeguarding and other British Council corporate policies. Persons living with disabilities and previously disadvantaged will be prioritised.

 

Qualification Requirements

Minimum requirements:

  • Must be a graduate in Marketing, Communications, Social Sciences or be a new/recent entrant to the workforce.
  • Must hold an equivalent qualification (Certificate/Diploma/Degree.
  • A Degree will be desirable.

 

Role specific skills

  • Good written and verbal communication skills.
  • Computer literacy and basic digital skills- using social media platforms (LinkedIn, Facebook, Twitter etc.,) and Microsoft Word, Excel, PowerPoint and TEAMS.
  • Basic understanding of desk-based research and reporting.
  • High degree of professionalism and integrity.

Role specific knowledge and experience

Minimum/essential

 

  • Report writing, research and analytical skills.
  • Able to conduct a presentation and has basic understanding of the key marcoms basic principles.
  • Strong interest in education, skills, youth empowerment and/or the creative economies and arts.
  • Commitment to learning

Desirable

  • Active participation on social media platforms or able to demonstrate

Additional Information

Contract Duration – 12 months

Location – South Africa

Role holder must have existing rights to live and work in South Africa.

Language requirements: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Closing Date – 27 February 2025 (Applications will close 23:59 Central Africa Time)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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Jobs

Camp Driver (Olifants Rest Camp) at South African National Parks

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Applications are invited for suitably qualified persons to fill the above-mentioned vacant position in the Nxanatseni Region of the Kruger National Park at the Olifants Rest Camp.

Location

Kruger National Park

Requirements

  • To drive camp vehicle and daily completion of the trip sheet
  • To transport Equipment, Goods, and passengers as well as transporting staff outside the park to medical facilities
  • To take responsibility for goods from point of loading to point of delivery.
  • To collect and deliver the camp’s linen
  • To assist with the general duties of the camp in the absence of the driving duties
  • To conduct daily inspections of the vehicle according to a prescribed inspection sheet and report of defaults or accidents.
  • To complete monthly vehicle log sheet.

Responsibilities

  • Grade 12
  • Code 10 (C) Driver’s license with a valid Professional Driving Permit (PDP)
  • Minimum 3 years driving experience.
  • Literate (Read and Write) in English
  • Understanding of conservation and environmental issues.
  • Good communication, interpersonal as well as problem-solving skills.
  • Ability to work under pressure.

How To Apply

Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:

Documents Required

Interested candidates who meet the above requirements should submit their applications accompanied by CVs as well as recently certified copies of all qualification(s) at the nearest gate or forward to the following address:

Human Capital Management
Att: Ms. Millicent Nyundu
Private Bag X402
Skukuza, 1350
Tel: 013 735 4128
E-mail: jobapplications7@sanparks.org

Alternatively, applications can be hand-delivered to the Human Capital Management Offices in Skukuza.

Applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority.

Closing Date

25 February 2025

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General Workers at South African National Parks

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Applications are invited for suitable qualifying candidates for General worker positions in the Marula Region of the Kruger National Park base at Orpen, Orpen Gate, Malelane Gate, Skukuza Camp, and Day Visitors Area, Satara, Berg en Dal, Lower Sabie, Kruger Gate, Pretoriuskop, Crocodile Bridge and Biyamiti Bush Camp

Location

Kruger National Park

Requirements

  • Grade 12
  • Physically good health
  • The incumbent must have knowledge of health and safety in the workplace
  • Ability to listen and objectively understand verbally conveyed messages)
  • Relevant/ general working experience
  • Good knowledge of tools, handling, and aftercare

Responsibilities

  • Performing semi-skilled tasks that will include cleaning in the camp and gates.
  • Perform cleaning duties including ablution facilities and surrounding areas.
  • Keep equipment clean and in good working condition
  • Assisting with other ad hoc tasks as required by Supervisor / Management.

Please Note

Applications not responded to within 14 days of closing date must be considered to be unsuccessful.


How To Apply

Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:

Documents Required

Interested candidates who meet the above requirements should submit their applications accompanied by CVs as well as recently certified copies of all qualification(s) at the nearest gate or forward to the following address:

Human Capital Management
Att: Ms. Zodwa Sibuyi
Private Bag X402

Skukuza, 1350
Tel: (013) 735 4047

Or hand deliver to the Human Capital Management Offices in Skukuza or to the nearest KNP Gate

Applicants in possession of foreign qualifications are to submit evaluated results by the South African Qualifications Authority.

Closing Date

25 February 2025

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Jobs

Customer Service Agent at Shoprite Group

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Job Objectives

Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience!
Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
Being proactive to urgent/emergency situations in accordance with product/service guidelines.
Providing timely escalation of requests and updating our customers on the progress of resolution.
Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
Ensuring all service level goals are understood and achieved.
Taking the necessary steps to drive up customer retention.
Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.
Proactively seeking ways to continuously improve the customer experience.
Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
Supporting other responsibilities that may be assigned from time to time.

 

Qualifications

Essential
Grade 12 / Matric
Beneficial
Degree/Diploma or Courses in Communications or a related field.

 

Experience

Essential
+5 years’ experience in a Customer Services environment or similar role.

 

Knowledge and Skills

Essential
Strong proficiency in Microsoft Office 365, including SharePoint Online
Desired
Experience in a retail / contact centre environment

 

Location: Brackenfell, Western Cape

Closing Date: 2025/03/06

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Driver at Volvo Group

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Full job description

 

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large. You will:

 


The main purpose of this position is
 to provide delivery of goods and services in line with customer needs and assist with receiving, picking, packing and dispatching of parts.


Reporting:
 This position reports to the Parts Controller.


Job Objectives:

  • Receiving of parts ensuring correct documentation at all times.
  • Accurate binning and receiving of parts.
  • Picking, packing and dispatching of parts.
  • Delivery of parts ensuring PODs received at all times.
  • Adherence to ISO 9001 and safety.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

 

  • Matric.
  • Drivers licence – code 8.
  • PDP required.
  • At least 3 years’ experience in a Warehouse Assistant/ Driver or similar role.

Key Competencies:

  • Ability to follow required procedures.
  • Customer oriented.
  • Efficiency and sense of urgency.
  • Team player.
  • Effective time management ensuring deliveries done on time.
  • Ability to effectively deal with crises.
  • Accuracy.


Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.


Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Last Application Date: 27 December 2024.

We value your data privacy and therefore do not accept applications via mail.


Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Location: Durban, KwaZulu-Natal 4017

Closing Date: 27 December 2024.

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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