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Reservationist at Marriott International Inc

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Jobs in SA

JOB SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Address guests’ service needs in a professional, positive, and timely manner.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

Physical Tasks

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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Reservation Services

  • Verify all reservation information with callers to ensure accuracy.
  • Accommodate and document special requests in an accurate and efficient manner.
  • Determine the most appropriate room type to meet guest requirements and maximize room rate.
  • Explain guarantee and cancellation policies to callers.
  • Describe room accommodations and benefit feature sale amenities to guests.
  • Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
  • Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
  • Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
  • Follow “up selling” techniques and sales strategies in order to maximize property revenue.
  • Identify repeat guests using appropriate codes.

Reservation Processing

  • Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
  • Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
  • Verify availability of room type, rate, and occupancy before confirming any reservations.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Guest Relations

  • Follow proper escalation procedures when addressing guest concerns.

CRITICAL COMPETENCIES

Analytical Skills

  • Computer Skills
  • Learning

Interpersonal Skills

  • Customer Service Orientation
  • Interpersonal Skills
  • Team Work
  • Diversity Relations

Communications

  • Telephone Etiquette Skills
  • English Language Proficiency
  • Listening
  • Communication
  • Applied Reading

Personal Attributes

  • Integrity
  • Dependability
  • Positive Demeanor

Sales

  • Typing

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

No related work experience is required

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today!

 

Location :Cape Town, Western Cape 8018

Closing Date :17th March, 2023 

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Junior Laboratory Assistant at Stellenbosch University

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jobs in SA

Full job description

Duties/Pligte

Teaching, learning and assessment support
  • Preparing for teaching and learning sessions (venues, equipment and disposables).
  • Clearing and cleaning up after teaching and learning sessions (venues and equipment).
  • Recycling all disposable items, resealing and repacking.
  • Preparing equipment for walk-in student practice.
  • Assisting students with equipment and disposables when they want to practice.
  • Assisting with maintenance of manikins and equipment.
  • Assisting with general duties during an Objective Structured Clinical Examination (OSCE).
General duties
  • Maintaining the neatness of the Unit, furniture and equipment in place.
  • Assisting with monitoring stock levels, and communicating which items need to be ordered.
  • Monitoring grocery levels, and communicating which items need to be ordered.
  • Performing ad hoc duties as requested by the line manager.

Job Requirements/Pos Vereistes

  • Grade 12.
  • Basic Microsoft Office capability.
  • The ability to communicate well on email.
  • Adaptable.
  • Willingness to perform physical work, such as moving tables and chairs.

Recommendation/Aanbeveling

  • An interest in Audio-Visual technology.

Location: Stellenbosch, Western Cape

Closing Date: 22-Nov-2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Sales Representative: New Vehicle at Motus Corporation

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Cleaners at Western Cape Government

Job Description

Purpose:

The purpose if this role is to grow, manage and retain new and current customers to meet the required sales volumes, that contribute to the overall company growth and to deliver superior customer service.

Position Overview

Specific Role Responsibilities

Key Duties and Responsibilities:

  • To ensure that the Brand and Dealership is actively marketed and promoted in the target market.
  • To penetrate the vehicle market in a well-organized, trained and professional manner.
  • To maximize sales by identifying new customers and to maintain current customers.
  • To benchmark customer satisfaction and standards of the dealership and OEM are maintained.
  • Achieve and exceed targeted unit sales and first gross profit.

Qualifications and Experience

Experience and Qualifications:

  • Grade 12.
  • 3 years automotive sales experience – preferred with proven track record.
  • Valid and unendorsed drivers license.
  • Relevant OEM Sales certification will be an advantage.
  • Proven track record of an average CSI rating above national.

Skills and Personal Attributes

  • Networking skills (Essential),
  • Negotiation skills (Essential,)
  • Planning and organizing (Essential),
  • Computer Literacy (Essential),
  • Communication skills (written and verbal) (Essential).
  • Selling skills (Essential).
  • Work more than 9 hrs per day, to be able to exceed targets.
  • Ability to cope with rejection.
  • Confidence (Essential).
  • Self-motivation and ambition (Essential).
  • People Orientated (Essential).
  • Cultural Diversity (Essential).
  • Sound ability to manager conflict (Essential).
  • Entrepreneurial thinking.

Location: Germiston, Gauteng

Closing Date:

2024/11/25

HOW TO APPLY

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Jobs

Driver at ACDC Dynamics SA

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jobs in South Africa

Full job description

ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and Dynamic Driver for our Strubens Valley Branch.

Purpose of the Role

To provide secure and timely driving services to transport goods ensuring excellent customer service.

Key Performance Areas

  • Maintain a professional and respectful behaviour towards ACDC Staff, Clients, and Customers
  • Act with integrity always
  • Delivery/ Collection of orders and any other driver related tasks deemed necessary by management
  • Maintain vehicles according to company requirements
  • Maintain a trip logbook and ensuring it is up to date
  • Ensure Company vehicle is always clean
  • Comply with all road traffic and driving regulations
  • Plan route, for effective and efficient service delivery
  • Checking all orders are correct in terms of the delivery note, when leaving the premises of ACDC and when arriving at the delivery address
  • Efficiently and effectively dispatching of orders

 

Location: Strubens Valley, Gauteng

Closing Date: 21st November 2024

HOW TO APPLY

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Jobs

Branch Manager at Shoprite Group

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jobs in South Africa
Purpose of the Job

House & Home, a division of The Shoprite Group, Africa’s largest retailer, currently has an exciting opportunity available for an experienced Branch Manager to join our team.

Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that all departments within the House & Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you!

Job Advert Details
Job Category
Retail
Job Objectives

Our ideal candidate will be adept at

  • Managing sales performance of the branch
  • Controlling all stock management functions within the branch
  • Manage all branch staff effectively
  • Provide excellent customer service
  • Control all cash management activities within the branch
  • Report on all branch activities and relevant data
  • Contribute meaningfully towards the regional budgeting process
  • Implement daily management controls.
  • People Management & Training
Qualifications

Matric essential

Retail Management Diploma would be a serious advantage

 

Experience

Proven Retail Furniture environment experience – 3 year minimum

People Management Experience – 3 years minimum

Managing successful teams of Sales Representatives – 3 years minimum

Knowledge and Skills

Retail systems and reports

Computer literacy

Understanding of how stock systems work

Interested in household appliances and furniture

 

Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that all departments within the House & Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you!

 

Location: Bloemfontein, Free State

Closing Date:

2024/11/22

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

General Workers at Motus Parts

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jobs in South Africa

Job Description

Parts Incorporated Africa is searching for a General Worker to join the Branch in Nelspruit. To perform general warehouse duties such as stock taking, binning, picking, packing, checking, moving stock, and ensuring that the warehouse is always clean.

Position Overview

Specific Role Responsibilities

Binning

  • Ensure the binning of incoming merchandise and the replenishment of inventory from bulk to pick locations is performed as per standard operating procedures and requirements
  • Ensure new products are allocated with bin location numbers in the correct warehouse area
  • Ensure bins are updated and stock allocated to new bin locations are reported to you superior and updated
  • Assist in replenishment functions
  • Ensure all incoming goods are received and checked as per company standards

Picking

  • Ensure picking of customer and branch orders are being picked timorously to meet order cut off times
  • Ensure picking from bulk locations are only done as alternative bin when stock is depleted and not replenished in the picking phase or when picking bulk orders to prevent the breakage of pack sizes
  • Carry out all reasonable and lawful instruction relating to work given to you by your superior
  • Follow all relevant procedures to increase efficient customer satisfaction
  • Assist in stock take procedures
  • Ensure housekeeping is done daily
  • Ensure double checks are done to maintain high levels of customer satisfaction and to prevent loss of inventory
  • Ensure set standard operational targets are achieved consistently

Scanner Control

  • Issue scanners to all operators daily.
  • Book out scanners on the electronic app.
  • Receive scanners back from operators, inspect scanner for damage and book back into stock on the electronic app.
  • Report any damage to the supervisor
  • Complete the daily scanner issue spreadsheet

Qualifications and Experience

  • Grade 12, Literacy and Numeracy equivalent
  • At least 3 Years in a warehouse and or logistics environment- Desirable
  • Spares/Motor/Engine parts knowledge, warehouse systems and procedures

Skills and Personal Attributes

  • Must be efficient, accurate, focused and attention to detail
  • Must have numeracy and literacy skills
  • Self-motivated and willing to go the extra mile
  • Must be a team player
  • Physically fit
  • Honest and show integrity

Location: Nelspruit, Mpumalanga

Closing Date:

2024/11/16

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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