Jobs
Support Specialist SS5 and SS6 by Sanlam
Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. What will you do?
The Sanlam Retail Affluent (SRA) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.
As we Live in Confidence™ we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
What will make you successful in this role?
Job Purpose: Output/Core Tasks:
- Handle activities received electronically from various sources, predominantly the Client Care Mail Centre
- Handle telephonic enquiries from the Client Care Representatives
- Take over complex and complaint calls from the Client Care Representatives
- Complete complex and exceptional cases that require a specialist level of knowledge in policy services.
- Offer product information to clients and intermediaries
- Communicates completion of complaint cases to clients/management by telephone and/or in writing
- Support Client Care Representatives and First Line Managers in his/her area of expertise
Role Requirements: Qualifications:
- Matric/Grade 12
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Knowledge and Experience:
- A minimum of 3 years in policy service administration operating as a Client Care Representative: Intermediate (SS5 and SS6) or as a Client Care Representative: Call (Blended for Skills Set 5 and 6).
- Employees who have been Client Care Representative: Intermediate with background in exit transactions for a minimum of 2 years will be considered.
- Working knowledge and experience of both Telephone and Policy Services Administration is an advantage.
- Proven experience in dealing with high level and complex enquiries will be an advantage.
- Quality and Production must be above the acceptable business performance standard.
Competencies:
- Client Service orientation
- Decision making skills
- Analytical abilities
- Interpersonal sensitivity
- Ability to work under pressure
- Conflict resolution
- Communication skills in English and any African Language Knowledge and Skills Customer Service Administration Quality, compliance and accreditation Team Support Personal Attributes Communicates effectively – Contributing independently Action orientated – Contributing independently Situational adaptability – Contributing independently Optimises work processes – Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Core Competencies Cultivates innovation – Contributing independently Customer focus – Contributing independently Collaborates – Contributing independently Being resilient – Contributing independently Drives results – Contributing independently Turnaround time
Appointments will be made in line with the company’s transformation plan.
Should you not hear from us 4 weeks after the closing date (3 September 2023), please assume that your application has been unsuccessful.
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.
Location : Bellville, Western Cape
Closing Date :10th September, 2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Full job description
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large. You will:
The main purpose of this position is to provide delivery of goods and services in line with customer needs and assist with receiving, picking, packing and dispatching of parts.
Reporting: This position reports to the Parts Controller.
Job Objectives:
- Receiving of parts ensuring correct documentation at all times.
- Accurate binning and receiving of parts.
- Picking, packing and dispatching of parts.
- Delivery of parts ensuring PODs received at all times.
- Adherence to ISO 9001 and safety.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience:
- Matric.
- Drivers licence – code 8.
- PDP required.
- At least 3 years’ experience in a Warehouse Assistant/ Driver or similar role.
Key Competencies:
- Ability to follow required procedures.
- Customer oriented.
- Efficiency and sense of urgency.
- Team player.
- Effective time management ensuring deliveries done on time.
- Ability to effectively deal with crises.
- Accuracy.
Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
Last Application Date: 27 December 2024.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Location: Durban, KwaZulu-Natal 4017
Closing Date: 27 December 2024.
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Full job description
To facilitate quality delivery and ensure adherence to quality standards across various business segments.
Hello Future Quality Assure
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in MotoVantage you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
To ensure implementation of identified quality methodologies and improvement initiatives.
- Participates in design of call monitoring mechanisms and quality standards.
- Performs call monitoring and FAIS Supervision on sales and non-sales and provides trend data to Contact centre management team.
- Uses quality monitoring tools and techniques to compile and track performance at team and individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides support and data to various internal stakeholders as requested.
- Provides feedback to Contact centre agent’s and representatives’ team leaders and managers.
- Together with the Supervisor identify gaps and implement training initiatives to close these gaps.
- Inform management of serious transgressions that requires immediate attention.
- Work with the Team Leader to ensure that the quality goal score for call audits sits above 85%.
- Maintain and update QA records for all staff and provide information as required to Team Leaders and Contact Centre Management Staff.
- Do regular performance measurement and coaching sessions with individual team members and supervisors (where required)
- Ad-hoc calibration sessions
- Submission of monthly reports by deadline
- Filing of signed monthly audits
- Send monthly audits to team and team leader
- Loading of audits, audit report, FAIS Supervision and reports, coaching registers and all QA requests on shared folder
- Refresher training on a monthly basis
- Product Specific Training as and when required.
- Listen to and transcribe voice recording queries, log on query register
- Any other reasonable requests from Contact Centre Management Staff
- Matric, RE and FAIS qualification
- Must have Insurance background
- Must have minimum of 1 year Quality assurance/analyst experience
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
- Thrive in a target based in environment
- Rise to the occasion under pressure
20/12/24
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Full job description
Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application that enables application support is evident
- Min 5 years’ experience in Application Support
- Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
- SQL
- Knowledge and experience of Desktops and networking
- Exceptional system, technology, analysis experience
- Experience and knowledge of Financial and Payment solutions preferred
- Agile methodologies and techniques used in development of software
- Knowledge of incident and problem management processes
- Experience in effective troubleshooting techniques
- Knowledge of Cloud – AWS and micro-services architectures, APIs
- Understanding of underlying business/market area
- Develop basic understanding of the company’s solutions
- Develop specific detailed understanding of assigned areas of the software
- Ability to engage with traders working under pressure and rapidly troubleshoot issues without interruptions
- Deep understanding of the value of customer relations and the FX Domain
- Ability and experience collaborating with clients to understand their business problem, analyze their current business process/domain, extrapolating the clients success criteria and translating this into a given incident (or possible new requirement).
- Forwards
- SWAPS
- Cut-off times and how they affect various markets
- Public holidays and how they affect pan-African markets
- Payment flows when doing international payments
- Problem solving skills and ability to adapt to new methods and processes in a complex environment
- Strong relationship building, persuading and collaboration skills that drives internal-and cross-team constructive feedback and support
- Excellent communication, analytical skills and decision making ability in collaborative environments
- L3 Software Support and Engagement
- DevOps and Support
- Ticket Management
- Service Availability
- Application Monitoring & Performance Management
Bachelor’s Degree: Information Technology
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
- Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
- Diploma
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Full job description
- Preparing for teaching and learning sessions (venues, equipment and disposables).
- Clearing and cleaning up after teaching and learning sessions (venues and equipment).
- Recycling all disposable items, resealing and repacking.
- Preparing equipment for walk-in student practice.
- Assisting students with equipment and disposables when they want to practice.
- Assisting with maintenance of manikins and equipment.
- Assisting with general duties during an Objective Structured Clinical Examination (OSCE).
- Maintaining the neatness of the Unit, furniture and equipment in place.
- Assisting with monitoring stock levels, and communicating which items need to be ordered.
- Monitoring grocery levels, and communicating which items need to be ordered.
- Performing ad hoc duties as requested by the line manager.
Job Requirements/Pos Vereistes
- Grade 12.
- Basic Microsoft Office capability.
- The ability to communicate well on email.
- Adaptable.
- Willingness to perform physical work, such as moving tables and chairs.
Recommendation/Aanbeveling
- An interest in Audio-Visual technology.
Location: Stellenbosch, Western Cape
Closing Date: 22-Nov-2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
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