Jobs
Call Centre Agent at Fly Safair

Full job description
- Receive calls from customers / passengers;
- Deal with problems such as delays, cancellations etc.;
- Explain processes to customers and assisting them where necessary;
- Work in a team and longer than normal hours (shift work);
- Deal with confidential information; – Communicate with customers both verbally and in writing.
- Grade 12;
- One (1) to four (4) years’ experience in a Call Centre Environment;
- Travel or relevant qualification will be an advantage;
- Excellent communication in English – speak, read and write;
- Solid computer literacy; – Excellent phone etiquette;
- No criminal or credit record;
- Able to work on weekends, public holidays and flexible hours as required;
- Own transport would be an advantage.
Personal Attributes:
- Punctual;
- Excellent understanding or experience of delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills; – Immaculate time keeping;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused in order to handle objections.
Shifts:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
- Includes weekends and public holidays.
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Jobs
Consultant, Servicing -Funeral Admin at Standard Bank

To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.
Qualifications
Completed Matric
RE 5
NQF 5 FAIS Qualification
Experience
1-2 years The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1.
Additional Information
Behavioural Competencies
Articulating Information
Checking Things
Developing Expertise
Following Procedures
Interacting with People
Technical Competencies
Client Knowledge
Client Retention
Client Servicing
Client Value Propositions
Insurance Principles
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
Location: Roodepoort, Gauteng
Closing Date: 31st March, 2025
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Jobs
Non-Motor SOS Agent (JG10) at Sanlam

CAREER OPPORTUNITY
This career opportunity is available in Non-Motor Claims department and the successful incumbent will bebased at HoE.
WHAT WILL YOU DO?
The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-AddedServices claims, assisting Brokers/Clients (Internal /External) with claim enquiries via various contact mediums.This role will also include the following:
• Answering inbound calls and register claims telephonically, including emergencies and Value-AddedServices.
• Follow compliance regulations for registration of claims that are not on the system, by creating an incidentand advise client of the disclaimer.
• Natis checks/PDP checks/premium validations and various query types.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
• Telephone Management
• Being professional and answering the phone promptly always
• Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they areanswered and resolved within stipulated time frames.
• Process STP (Straight Through Processing) claims.
• Registration and loading of claims as per systematic requirements governed by the policy terms andconditions.
• Servicing our clients including general routine calls, adherence to prompt responses on all verbal andwritten correspondence, general queries and claims management, monitoring and reviewing your dashboarddaily to action tasks in a prompt and efficient manner and relationship building.
• Ensuring performance standards are met against KPI’s and KPA’s
• Be flexible and available when needed.
• Attending all training schedules as required
QUALIFICATIONS AND EXPERIENCE
• Matric
• At least 3 years’ experience in a contact centre environment
• Preferred candidate to be bilingual (English and Afrikaans)
• Excellent computer literacy – MS Office and Santam systems
• Strong client service orientation
KNOWLEDGE AND SKILLS
• Insurance Process Knowledge
• Trauma handling skills
• Computer literacy
• Attention to detail and accuracy.
• Problem solving skills.
• Negotiation skills
PERSONAL ATTRIBUTES
• Communicates effectively – Contributing dependently.
• Decision quality – Contributing dependently.
• Action orientated – Contributing dependently.
• Optimises work processes – Contributing dependently.
CORE COMPETENCIES
• Cultivates innovation – Contributing dependently.
• Customer focus – Contributing dependently.
• Collaborates – Contributing dependently.
• Being resilient – Contributing dependently.
• Drives results – Contributing dependently.
WHO WE ARE:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We are about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a brief time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Please note that this appointment will be made in line with the Divisional Employment Equity targets.
Location: Johannesburg, Gauteng
Closing Date: 4th April 2025
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Jobs
Telesales Clerk at Shoprite Group

We are looking for an honest and enthusiastic telesales clerk to contribute to generating sales for the organisations and providing exceptional customer service to our clients.
To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.
- Reduce the number of drop calls to zero
- Maintaining a service Level 95%
- Meet inbound calls target
- Manage the chat and e-mail channels, ensuring immediate response to online clients and resolution of complaints and enquiries.
- Adhere to good customer service principles as per Shoprite and adhere to all SOP as defined for your line of business
- Conform to QA guidelines as set out by operations
- Resolve and log client queries and complaints accurately using the provided systems
- Achieve a quality score of not less than 80%
- Ensure quality & accuracy when actioning tasks/providing information
- Perform outbound calls to existing and potential clients to promote products / campaigns
- Receive phone calls, chat & e-mail orders and accurately capture onto the system
Essential:
- Matric (Grade 12)
Desirable
- Call centre certification and higher learning certificate or diploma advantageous
- Minimum 6 months inbound call centre experience
- Minimum 6 months outbound call centre experience
- Experience in client retention and sales advantageous
- Proven record of accomplishment of successfully meeting sales targets and delivering exceptional customer service over the phone
- Good telephone etiquette
- Computer literate: MS Office, Call centre software and CRM systems
- Target driven
- Ability to perform under pressure
- Negotiation skills and effective in handing objections
- Ability to resolve issues and address complaints
- Ability to work in a team
- Ability to learn about products/systems and describe/explain them to prospects
- Multilingual (English and two other South African languages)
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Location:
Closing Date: 2025/03/31
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Government Jobs
Communications and Partnerships Intern at British Council

Job Description
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Communications and Partnerships – Intern
Role Purpose
To support planning and delivery of British Council South Africa’s work in line with our strategic objectives. The role will provide a highly motivated beginner/recent entrant to the workforce a learning experience that will help them build essential work skills in a dynamic organisational environment and cultivate a strong foundation for their professional life.
The British Council is the UK’s international organisation for cultural relations and educational opportunities. Our vision is a more peaceful and prosperous world built on trust and mutual understanding. We make a positive contribution to the UK and the countries we work with – changing lives via work in Arts and culture, education and the English language. We share the best of the UK, learn from the best around the world, and work with young people, influencers, future leaders, and institutions across the world to make a difference.
The British Council works with partners in more than 100 countries to realise positive change, particularly for young people. Our work includes providing technical leadership and management of complex, multi-stakeholder programmes, forming trusted partnerships that shape new approaches to tackling profound challenges, led by local communities, and informed by international best practice.
We work primarily with young people between 18 – 35-year of age and with constituents who have the capacity to help maximise positive outcomes for young people and the systems that support them, including improved opportunities for employability. We partner with like-minded organisations to enhance our ability to scale and to make a difference in sustainable, meaningful ways for the long term.
The internship is a professional development opportunity aimed at enabling a talented new entrant/recent joiner to the world of work to build a strong start to their career and contribute to our work in a mutually beneficial way. Priority will be given to individuals from formally disadvantaged backgrounds, marginalised communities and/or living with disability.
Main Accountabilities:
The accountabilities focus on equipping the intern to grow knowledge, skills and confidence and deliver tangible results performing the following specific functions working with and learning from more experienced colleagues.
1. Communications:
- Contribute to social media strategies to enhance the British Council’s online presence.
- Actively assist in improving and embedding digital communication and their use in the Directorate.
- Learn to track and report on the performance of content across different channels.
- Learn to create visually appealing and engaging high-level video content and digital assets for internal and external use.
- Collaborate with the communications team to conceptualise and produce multimedia assets for campaigns and events.
- With the support of the Country Director (CD) and Marketing and Communication (MarComs) colleagues, contribute to the development and implementation of a 2-pronged country level communications plan that will build the Country Director’s (CD), Country Leadership Team’s (CLT) and Directorate’s national social media and digital profile, highlighting our impact and areas of expertise.
- This will include contributing to and coordinating communication activities and documents, writing impact stories, awareness raising, assist in report writing etc.
- learning: How to use communications and effective communications tools to help build an inclusive and coherent culture and enhance the external profile of the British Council to deliver on strategic objectives (internal and external)
2. Partnership Development:
- Support Business Development manager and programme teams with research that will enable stakeholder mapping and the identification of potential new partnerships.
- Develop stakeholder databases
- Present progress and findings alongside the BD manager to Country Leadership Team Assist in the identification and building of productive partnerships with internal stakeholder’s, including across the UK in South Africa platform (British High Commission, Department for Business and Trade etc.,) to produce and help deliver creative ideas for one-off and enduring events and engagements that build relationships and showcase the impactful work of the British Council.
The learning: How evidence-based research and sustainable partnerships contribute to the delivery of strategic objectives.
3. Programme Support:
- Provide monitoring and evaluation administrative support as required
- Assist in the delivery and promotion of internal and external events and activities, collaborating closely with internal teams, partners, and stakeholders.
- learning: the value and role of strong leadership, planning and communication in ensuring success and how to multi-task, prioritise and deliver across multiple and competing workstreams to achieve this.
All duties and responsibilities will be in line with our Equity Diversity and Inclusion (EDI) policy, Safeguarding and other British Council corporate policies. Persons living with disabilities and previously disadvantaged will be prioritised.
Qualification Requirements
Minimum requirements:
- Must be a graduate in Marketing, Communications, Social Sciences or be a new/recent entrant to the workforce.
- Must hold an equivalent qualification (Certificate/Diploma/Degree.
- A Degree will be desirable.
Role specific skills
- Good written and verbal communication skills.
- Computer literacy and basic digital skills- using social media platforms (LinkedIn, Facebook, Twitter etc.,) and Microsoft Word, Excel, PowerPoint and TEAMS.
- Basic understanding of desk-based research and reporting.
- High degree of professionalism and integrity.
Role specific knowledge and experience
Minimum/essential
- Report writing, research and analytical skills.
- Able to conduct a presentation and has basic understanding of the key marcoms basic principles.
- Strong interest in education, skills, youth empowerment and/or the creative economies and arts.
- Commitment to learning
Desirable
- Active participation on social media platforms or able to demonstrate
Additional Information
Contract Duration – 12 months
Location – South Africa
Role holder must have existing rights to live and work in South Africa.
Language requirements: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
Closing Date – 27 February 2025 (Applications will close 23:59 Central Africa Time)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Jobs
Camp Driver (Olifants Rest Camp) at South African National Parks

Applications are invited for suitably qualified persons to fill the above-mentioned vacant position in the Nxanatseni Region of the Kruger National Park at the Olifants Rest Camp.
Location
Requirements
- To drive camp vehicle and daily completion of the trip sheet
- To transport Equipment, Goods, and passengers as well as transporting staff outside the park to medical facilities
- To take responsibility for goods from point of loading to point of delivery.
- To collect and deliver the camp’s linen
- To assist with the general duties of the camp in the absence of the driving duties
- To conduct daily inspections of the vehicle according to a prescribed inspection sheet and report of defaults or accidents.
- To complete monthly vehicle log sheet.
Responsibilities
- Grade 12
- Code 10 (C) Driver’s license with a valid Professional Driving Permit (PDP)
- Minimum 3 years driving experience.
- Literate (Read and Write) in English
- Understanding of conservation and environmental issues.
- Good communication, interpersonal as well as problem-solving skills.
- Ability to work under pressure.
How To Apply
Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:
Documents Required
Interested candidates who meet the above requirements should submit their applications accompanied by CVs as well as recently certified copies of all qualification(s) at the nearest gate or forward to the following address:
Human Capital Management
Att: Ms. Millicent Nyundu
Private Bag X402
Skukuza, 1350
Tel: 013 735 4128
E-mail: jobapplications7@sanparks.org
Alternatively, applications can be hand-delivered to the Human Capital Management Offices in Skukuza.
Applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority.
Closing Date
25 February 2025