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Customer Service And Sales Officer(Temp cover) at British Council

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Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Customer Service and Sales Officer, South Africa Maternity cover
Role Purpose
The overall objective of a Customer Services and Sales Officer is to ensure the smooth running of the British Council’s Exams and Customer Services operations in Botswana by delivering high-quality customer service and sales targets in line with corporate standards and policies.
The post holder will act as British Council’s ambassador to provide a seamless customer experience to all relevant stakeholders, handle enquiries about British Council Exams Services and meet agreed targets, objectives, and Key Performance Indicators (KPIs).
Main opportunities and challenges for this role:
The ideal candidate will work as part of a two-to-three-person team to deliver best-in-class customer experience to all customers and prospects and make them advocates of the British Council. You will operate as a dedicated point-of-contact for assigned customers and work alongside marketing and business streams to increase income
Main accountabilities but not limited to the following:
  • The post-holder will provide a consistent and positive customer experience in line with the British Council’s Customer Service Strategy and relevant corporate standards and polices
  • Handle first-level enquiries received in person, by email or telephone on relevant aspects of the British Council’s activities / products, in a friendly and professional manner, in line with Customer Service standards, and forward all 2nd level enquiries to relevant colleagues, ensuring they are attended to within specified timelines
  • You will build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements
  • You will also be the single point of contact for assigned opportunities, guiding them through the journey from first enquiry to final sale
  • In addition, you will maintain efficient and up to date scheduling of rooms for both internal and external customers.
  • And supervise the use of all digital systems related to facilities booking.
  • Support the delivery of examination services / products through leading on contact, registration and pay and post-test activities to defined quality standards, in order to meet customer needs and support the delivery of the in-country Examinations Business Development Plan
  • Collect and report money collected from customers for exam services daily according to FCCF and audit requirements, through cash desks and by issuing receipts for all income received, reconciliation and, processing refunds. Cash desks must be balanced and closed accurately with actual received income
  • Contribute directly to customer service indicators such as customer feedback, mystery shopping and customer effort assessment scores for the Exams centre.
  • Manage data-entry on British Council exams systems such as ORS / SRS for candidate registrations with 100% accuracy.
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Role specific knowledge and experience:
  • Higher Diploma and/or equivalent professional experience
  • Comprehensive, proven experience as a customer service and sales executive
  • Thorough understanding of marketing and negotiating techniques.
  • Fast learner and passion for customer service and sales
  • Self-motivated with a results-driven approach
Desirable requirements
  • Customer Service Professional Qualification
  • Relevant qualification or training undertaken in Sales.
  • Marketing and Communications experience.
  • Hands-on experience with CRM software is a plus
Further Information
Pay band: 4
Salary: ZAR 17,585.00
Contract type: Fixed Term- Five Months
Essential Requirements-
  • Postholder will work a Tuesday – Saturday week.
  • Rights to live and work in the country the role is based in.
  • English Language Proficiency Level minimum B2, written and spoken
Additional Information:
  • Closing Date – 28 September 2022 applications will close 23:59 Nigeria Time
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Location : Johannesburg, Gauteng
Closing Date :28 September 2022

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Government Jobs

Administrative Officer at Stellenbosch University

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Full job description

Duties/Pligte

  • Assisting with following up with unregistered students to ensure that they are re-registered;
  • Loading marks for undergraduate and postgraduate modules;
  • Requesting changes to student records;
  • Ensuring that assessments are timeously scheduled according to standard operating procedures;
  • Facilitating leave of absence (loa) applications for undergraduate and postgraduate students;
  • Facilitating the discontinuation, interruption or re-admission of studies process and ensuring that it is communicated to all relevant stakeholders;
  • Supporting final-year students with their ICSP (Internship and Community Service Programme) applications and liaising with the Deputy Registrar’s Office in this regard;
  • Distributing online clinical platform surveys to students when requested by the programme coordinator;
  • Submitting relevant information on University systems;
  • Distributing accurate class lists and maintaining attendance registers;
  • Coordinating the acquiring of student academic wear as per Faculty booklet and programme requirements;
  • Managing, uploading, coordinating, and scheduling academic activities of the programme;
  • Uploading and downloading learning material on University systems / providing support to students and lecturers;
  • Scheduling meetings, department diaries, managing invitees, preparing the agenda, minute taking, distributing minutes and action points;
  • Providing general office support to the Department, handling electronic communication, and / or telephone calls;
  • Assisting with the dissemination of relevant information to students / stakeholders;
  • Facilitating travel and accommodation arrangements of academic staff;
  • Providing administrative support within the Department as directed by the HOD;
  • Processing University access cards and access control;
  • Logging maintenance calls if and when required;
  • Facilitating and coordinating visitor administration, which includes parking arrangements and receiving visitors;
  • Facilitating marketing material, brochures, flyers and promotional items through the Faculty’s Marketing and Communication Division;
  • Assisting with obtaining copyright permissions for articles to be used by facilitators;
  • Coordinating student seating and workstation allocations;
  • Assisting with the onboarding of new staff and scheduling training and development interventions on request of the HOD;
  • Assisting with the processing of D20 and/or ad hoc requisitions;
  • Providing administrative support for fixed-term contract appointments.
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Job Requirements/Pos Vereistes

  • Higher certificate in office administration (NQF 5) or similar;
  • Up to two years’ experience in general office administration;
  • Relevant experience in student administration at a tertiary institution would be advantageous;
  • Knowledge of intermediate clerical, operational or customer service skills acquired through education, experience, or on the job training;
  • Basic knowledge and skill of Microsoft Office software, video conferencing, as well as cloud-based data access and sharing software.

Recommendation/Aanbeveling

  • Knowledge of policy and procedures related to university administration will be advantageous;
  • Relevant experience in student administration at a tertiary institution will be advantageous;
  • A working knowledge of SUNFin, SUNScholar, SUNStudent, SUNOnline and Research Administration systems will be advantageous.

Location: Stellenbosch, Western Cape

Closing Date: 14-Oct-2024

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Government Jobs

Assistant Production by South African Bank Note Company

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Purpose


To provide assistance the department with daily production tasks.
Key Responsibilities (not limited to):

  • Accept and inspect product, raw materials from the storage areas and transport these to the applicable production section
  • Ensure that there are sufficient consumables such as platforms and boxes for the production shift
  • Operating the feeder to ensure good quality paper feed into the machine, Troubleshoot and resolve feeder related problems
  • Monitors ink levels, replenish as and when required, perform autonomous maintenance tasks
  • Operating cutting machine for boards, assist with the changeover, make ready, cleaning and stripping of machine
  • Report any deviations in accordance with the company procedures
  • Assist with balancing of product daily
  • Adhere to standard operating procedures and work instructions
  • Adhere to housekeeping standards
  • Ensure that safe work practices are adhered to, identify, address, escalate hazards and risks in the workplace

The Preferred Candidate is likely to have:

  • Grade 12
  • N3 Engineering or TT3
  • 1 -2 years’ experience in the printing/manufacturing industry will be added advantage

Internal applicants should apply on the SABN careers portal on the intranet by uploading detailed CV’s and copies of qualifications. External applicants should apply on Careers24 website by uploading detailed CV’s, ID copy, copies of qualifications and recent pay slip. No applications will be considered if the supporting documents are not submitted.

SABN is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of SABN and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under represented designated groups. No application will be considered after the closing date, or if it does not comply with at least the minimum requirements. Please note that correspondence will be limited to shortlisted applicants only.

Should you not hear from us within 10 working days after the closing date, please consider your application unsuccessful. SABN reserves the right not to make an appointment to the posts as advertised. Prospective applicants must be willing to undergo a series of assessments and security clearance process as prescribed by the National Key Point Act.

The SABN will generally not use your personal information for purposes other than which the law requires. Your information may be reported to the Department of Labour (DOL) in line with government reporting requirements. The DOL has undertaken to adhere strictly to the Protection of Personal Information Act 4 of 2013 (POPIA) in the processing of all information, and has accepted all accountability for same. You therefore absolve the SABN for any liability whatsoever, and howsoever arising from the providing of information.

Location: Pretoria, Gauteng

Closing Date: 28 May 2024

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Government Jobs

Assistant Accountant at University of Pretoria

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In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the Administrative Officer vacancy in the Department of Finance – Student Accounts division.

The University of Pretoria’s commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.


RESPONSIBILITIES
:

The incumbent will be responsible for, but not limited to, the following:

  • Assisting sponsors with Memorandums of Agreement and with the following:
  • Enquiries;
  • Accounts;
  • Progress reports (academic records);
  • Requesting invoices for sponsors from the Debtors Division;
  • Refunding sponsor’s unspent funds due to plan cancellations, drop of courses and or meals not taken; Allocating bursaries to accounts receivable according to type of donor (government provincial municipalities, sundries);
  • Awarding and disbursing bursaries to student accounts;
  • Scheduling monthly payments for undergraduate & postgraduates (allowances, meals and rent, etc);
  • Receiving completed disbursement forms and supporting documents and executing quality control;
  • Assisting with registration of students at the beginning of the year;
  • Assisting with system testing and development in PeopleSoft when necessary;
  • Performing quality control of tuition levies;
  • Paying the awards over to the student accounts;
  • Filing all bursary documentation (letters, awarding docs and docs regarding payment to sponsors);
  • Approving disbursement requests as per disbursement policy;
  • Executing ad-hoc tasks delegated by the Division management;
  • Dealing with enquiries made by the CSC/satellite campuses, students and stakeholders;
  • Communicating to students and stakeholders via e-mail, sms and letters; Preparing monthly statistics and reports for the manager of the Division.

 


MINIMUM REQUIREMENTS:

  • Diploma or equivalent with Accounting as a subject.
  • Three years’ experience in financial administration.


REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

 

  • Analytical skills
  • Client service and enquiries
  • Financial Administrative knowledge
  • Computer Literacy
  • Ability to work under pressure and independently
  • Communication and negotiation skills
  • Ability to pay attention to details
  • Ability to meet deadlines

ADDED ADVANTAGES AND PREFERENCES:

 

  • A degree in Finance or equivalent qualification.
  • Three years’ experience in a financial environment or in a higher education environment.
  • Three years’ experience in administration of refunds and bursaries.
  • Three years’ experience in the use of PeopleSoft or equivalent Enterprise Resource Planning (ERP) system.

PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.

Applicants are requested to apply online at www.up.ac.za and follow the link: Careers@UP.

In applying for this post, please attach:

  • A comprehensive CV.
  • Certified copies of qualifications and identity document.
  • Names, e-mail addresses and telephone details of three referees whom we have permission to contact.


CLOSING DATE: 19 March 2024

No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.


ENQUIRIES
: Ms Bongeka Gqozo, Tel: (012) 420 4028 or email bongeka.gqozo@up.ac.za for application-related enquiries. No applications via email will be considered.

Should you not hear from the University of Pretoria by 30 June 2024, please accept that your application has been unsuccessful.

The University of Pretoria is committed to equality, employment equity and diversity.

In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups.

All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials.


The University of Pretoria reserves the right to not fill the advertised positions.

 

Location: Pretoria, Gauteng

Closing Date: 03/19/2024

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Government Jobs

Events Manager at Railway Safety Regulator

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This role is responsible for ensuring the successful planning, coordination, and execution of various events. The Events Manager will play a crucial role in enhancing the RSR’s public image and maintaining strong relationships with stakeholders through memorable and well-executed events. This role requires a professional with a strong background in event management, excellent organisational skills, and a passion for delivering exceptional customer service.

REQUIRED QUALIFICATIONS AND EXPERIENCE

  • NQF 7 qualification in Communications/ Events Management or related field.
  • 5 years relevant experience.
  • 2 years in a management role.

KNOWLEDGE AND EXPERTISE

  • In-depth knowledge of the use of various distribution channels, particularly electronic delivery, online and website.
  • Knowledge of the composition and dynamics of the South African Railway industry.
  • Knowledge of financial management and systems, including audit processes.
  • Knowledge of government strategic planning and delivery processes.
  • Knowledge of rail safety management systems.
  • Knowledge of strategic planning and principles.

KEY RESULTS AREAS

  • Event Planning and Conceptualization: Brainstorming and developing event ideas and themes.
  • Conducting market research and gathering information about the target audience.
  • Developing strategies to promote the event and attract attendees.
  • Coordinating with clients, sponsors, and partners.
  • Gathering feedback from attendees, sponsors, and stakeholders.
  • Creating post-event reports, including successes and areas for improvement.
  • Conducting thorough assessments to understand the client’s requirements.
  • Maintaining open and transparent communication with clients.
  • Identifying potential sponsors by researching companies that align with the event or organization.
  • Evaluating potential sponsors based on their brand image, target audience, and marketing objectives.
  • Clearly articulating what sponsors will gain from the partnership, including exposure, branding, and access to the target audience.
  • Negotiating terms, benefits, and financial arrangements with potential sponsors.
  • Drafting detailed sponsorship contracts outlining rights, responsibilities, and deliverables for both parties.
  • Conducting post-event financial evaluations to assess the financial performance of events in order to identify areas for improvement and to inform future event planning decisions.
  • Developing strategies to generate revenue for events.
  • Reconciling the budget to compare actual expenses and revenues against the initial budget.

CLOSING DATE24 November 2023

  • If you are interested in applying for the above-mentioned positions, and for further details of the positions, please visit the RSR recruitment portal https://rsr.mcidirecthire.com/external/currentopportunities
  • Applications must be supported by a motivational / application letter, comprehensive curriculum vitae, certified copies of qualifications and a certified copy of your identity document.
  • Applications which do not comply with the abovementioned requirements, as well as those received late, will not be considered.
  • The RSR reserves the right to do vetting of references, credentials, criminal records (where applicable) and work experience of any candidate.
  • ONLY candidates with the qualifying criteria will have an opportunity to be screened and shortlisted for the process.
  • The shortlisted candidates must be willing to complete a competency assessment and medical assessment for inspectors in light of the inherent requirements of the job
  • Correspondence will be limited to shortlisted candidates only.
  • If you have not been contacted within a period of eight (8) weeks after the closing date of this advertisement, please accept that your application has been unsuccessful.
  • In line with the Employment Equity Policy of the Railway Safety Regulator, preference will be given to suitable candidates from the designated groups where applicable.
  • The RSR reserves the right not to fill any advertised position.
  • The processing of your personal information by the Railway Safety Regulator will be done in accordance with the POPI Act 4 of 2013.
  • ENQUIRIES: Please direct queries to Recruitment@rsr.org.za

Location : Midrand, Gauteng

Closing Date : 24 November 2023

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Government Jobs

Administrative Officer: Board Secretariat at Western Cape Gambling & Racing Board

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The successful candidate must be able to work in a deadline-driven environment, with focus and tenacity to chase various meeting closing dates daily and have an understanding of the rules and norms governing different types of meetings. Have an excellent written command and comprehension of the English language, including a satisfactory knowledge and understanding of formal business writing and editing.

 

In addition, this role calls for an active listener, exceptional attention to detail, excellent organisational skills and the ability to distil complex discussions into concise, coherent and accurate formal minutes, focusing on the most critical information. Time management, problem-solving, speed and accuracy, and multitasking are essential. Proficiency in using modern tools and software for recording, formatting, and distributing meeting minutes will be an advantage. The successful candidate will work with confidential information and must therefore demonstrate a high level of professionalism, ethics, and integrity in all aspects of the role.

 

Based in Cape Town, you will report to the Board Secretary and will: Perform a full secretariat (not secretarial) function to assigned committees or the Board. Compile professional formal storyline company minutes with accurate interpretation towards 100% accurate resolutions [not actions list type minutes]. Organise committee activities and arrange Board and committee-related events. Attend assigned committee meetings and selected Board meetings as required and produce accurate, professional PDF meeting e-packs and compile formal minutes of assigned meetings. Reviewing, uploading and sharing of committee-assigned meeting e-packs and any other meeting documents on the organisation’s Cloud. Maintaining official records of all meeting packs and related documents per the organisational prescripts, for purposes of regular audit queries, ministerial enquiries, or legal and internal requests for information. Assist with other functions, including the arrangement of closed hearings and public hearings.

 

The minimum requirements are a relevant 3-year degree/diploma with a minimum of 1-year relevant experience or, a Grade 12 with a minimum of 3 years’ relevant experience.

Please Note: This is NOT a PA role. Candidates who are interviewed will after the interview be required to do a one-hour formal written corporate formal minuting test. [A computer, Word template and audio recording will be provided]

 

Closing date: 13 November 2023. Enquiries: Ms Sweetness Sixubane on 021 480 7401.

Correspondence will be limited to shortlisted candidates only. If you have not been contacted within four (4) weeks of the closing date, please accept that your application has been unsuccessful. The Board reserves the right not to make an appointment.

 

The Board supports both employment equity and affirmative action as contained in its employment equity plan and affirmative action policies and targets and the position will be filled in accordance with the relevant plan and policies.

 

Location :Northern Suburbs, Western Cape

Closing Date :13 November 2023

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