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Security Guards at Dis-Chem Pharmacies Limited

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Full Job Description

Dis-Chem Pharmacies in Pietermaritzburg has a an opportunity for a security guard to Render a security service in terms of the Private Security Industry Regulations Act 56 of 2001 as amended for the Dis-Chem Group that meets Dis-Chem’ security requirements to protect assets, property and staff by creating a safe and secure environment, through identifying signs of criminal activities or disorder and investigating disturbances while adhering to legislation relevant to the industry and best practice.

Minimum Requirements…

Essential:

  • Grade 12 – Matric or a Senior Certificate
  • Grade C accreditation with the PSIRA
  • A general minimum exposure of at least 3 years in the retail industry, such as shopping malls and warehouses


Advantageous:

  • At least 1 year specific previous experience in a similar role

Job Specification…

  • Be vigilant and alert of surroundings to identify suspicious activities and apprehend criminals or remove violators according to the legal authority invested in the industry and Dis-Chem standard operating procedures for the specific post through.
  • Random patrols of the premises on regularly basis to ensure optimal visibility and reduce risks.
  • Monitor and control access to the premises by documenting and regulating entrance into the site by vehicles or pedestrian’s access points to allow entry only to individuals with the correct authorization.
  • Investigate and report signs of damage or unlawful entry as it occurs to management and act accordingly in the best interest of protecting Dis-Chem assets.
  • Be clearly visible as far as reasonably possible as deterrent to discourage criminal activities, prevent theft, – damage, – personal injury, and other dishonourable acts.
  • Be professionally courteous and friendly, approachable, and willing to help others when receiving guests, customers and employees.
  • Access control – searching of staff, suppliers and company merchandisers.
  • Maintain and complete all registers and occurrence books.
  • Cancel staff purchasers and goods declared.
  • Supervise and check refuse removal according to Dis-Chem standards
  • Protect the property and assets of the business from all dishonest persons, action or any acts of malicious behaviour that could result in the company suffering loss.
  • Be present at your post at all times when on duty.
  • Practice good customer service relations for all Dis-Chem internal and external customers.
  • Report any unusual or suspicious behaviour by staff, customer or suppliers.
  • Opening and closing procedures-to be present observant and vigilant at the opening and closing of the site.
  • Ensure that all doors and windows are locked at the end each day.
  • Ensure that all water taps turned off when applicable.
  • Do continuous personnel frisking and searches on a daily basis.
  • Do thorough and proper vehicle searches throughout the day.
  • Report any suspicious incidents verbally to management in detail with the submission of a written detailed report as soon as conveniently possible.
  • Contact policing and emergency authorities and make written or verbal reports to law enforcement officers when needed as legally required and in accordance of Dis-Chem procedures.
  • When problem situations or crisis arise or have been dealt with to maintain observing surroundings and report to management on findings and or changes in identified that intensify the situation.
  • After a crisis, report the incident to management, the police or the appropriate authorities (such as the fire services in the case of a fire outbreak) with a detailed written report concerning the incident and your activities around the incident.
  • Monitor the alarm systems and or video cameras and operate detecting/ emergency equipment when needed.
  • When working during the night or alone e.g. after hours render on-going surveillance of the premises by patrolling the grounds and using closed-circuit camera monitoring or alarm systems to detect and investigate suspicious activities to ensure that only legal entrance to the premises is maintained.
  • In emergency situations provide assistance and the emergency teams e.g. alert first responders, clinic sisters, managers etc.
  • Maintain order during evacuation procedures and at assembly points by providing exact directions or decisive actions to ensure the safety of lives and property by preventing stampedes and breakdown of law and order or illegal entrance to the premises.
  • Offer on-going security advice and safety warnings and tips to ensure that all security and safety precautions are adhered to.
  • Be vigilant – watch out for any suspicious activities that may mean a breach in security measures that have been put in place on the site.
  • Interpret quickly whatever is seen and act accordingly.
  • Respond quickly and correctly during crisis – be alert to avoid being caught unaware.
  • Know how best to respond to various dangerous situations according to industry and Dis-Chem standard operating procedures.
  • Getting help – During some very dangerous situations (such as armed robbery attacks or assaults with deadly weapons), waste no time in calling the police to prevent loss of lives or property.
  • Take accurate notes of unusual occurrences and daily activities.
  • Enforce rules and regulations to prevent criminal activity before it happens.
  • Perform special duties – receive phone calls, respond to text and email messages, and run vital errands for the department according to Dis-Chem and industry standard operating procedures.

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Competencies

Essential:

  • PSIRA knowledge
  • Fire emergency and relevant Health and Safety Training and exposure
  • English – Read, write and speak well as it is the organization’s official language.

Advantageous:

  • 3rd Language

Special conditions of employment:

  • PSIRA registered.
  • Grade C PSIRA accreditation.
  • South African
  • MIE, clear criminal and credit.
  • Driver’s license and own reliable transport and PDP when deployed as a driver.

Remuneration and benefits:

  • Market related salary
  • Kaelo
  • Provident fund (PSSPF)


ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Location : Pietermaritzburg, KwaZulu-Natal

Closing Date :12 September 2022

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Call Centre Agent at Fly Safair

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jobs in South Africa

Full job description

  • Receive calls from customers / passengers;
  • Deal with problems such as delays, cancellations etc.;
  • Explain processes to customers and assisting them where necessary;
  • Work in a team and longer than normal hours (shift work);
  • Deal with confidential information; – Communicate with customers both verbally and in writing.
  • Grade 12;
  • One (1) to four (4) years’ experience in a Call Centre Environment;
  • Travel or relevant qualification will be an advantage;
  • Excellent communication in English – speak, read and write;
  • Solid computer literacy; – Excellent phone etiquette;
  • No criminal or credit record;
  • Able to work on weekends, public holidays and flexible hours as required;
  • Own transport would be an advantage.

Personal Attributes:

  • Punctual;
  • Excellent understanding or experience of delivering great customer service to a customer;
  • High degree of patience and assertiveness;
  • Conflict resolution skills; – Immaculate time keeping;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal office hours;
  • Remains focused in order to handle objections.

Shifts:

  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00
  • 10:00 – 19:00
  • Includes weekends and public holidays.
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Consultant, Servicing -Funeral Admin at Standard Bank

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To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.

Qualifications
Completed Matric
RE 5
NQF 5 FAIS Qualification

Experience

1-2 years The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1.
Additional Information

Behavioural Competencies

Articulating Information
Checking Things
Developing Expertise
Following Procedures
Interacting with People

Technical Competencies

Client Knowledge
Client Retention
Client Servicing
Client Value Propositions
Insurance Principles

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za

Location: Roodepoort, Gauteng

Closing Date: 31st March, 2025

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Non-Motor SOS Agent (JG10) at Sanlam

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jobs in South Africa

CAREER OPPORTUNITY

This career opportunity is available in Non-Motor Claims department and the successful incumbent will bebased at HoE.

WHAT WILL YOU DO?

The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-AddedServices claims, assisting Brokers/Clients (Internal /External) with claim enquiries via various contact mediums.This role will also include the following:
• Answering inbound calls and register claims telephonically, including emergencies and Value-AddedServices.
• Follow compliance regulations for registration of claims that are not on the system, by creating an incidentand advise client of the disclaimer.
• Natis checks/PDP checks/premium validations and various query types.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Telephone Management
• Being professional and answering the phone promptly always
• Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they areanswered and resolved within stipulated time frames.
• Process STP (Straight Through Processing) claims.
• Registration and loading of claims as per systematic requirements governed by the policy terms andconditions.
• Servicing our clients including general routine calls, adherence to prompt responses on all verbal andwritten correspondence, general queries and claims management, monitoring and reviewing your dashboarddaily to action tasks in a prompt and efficient manner and relationship building.
• Ensuring performance standards are met against KPI’s and KPA’s
• Be flexible and available when needed.
• Attending all training schedules as required

QUALIFICATIONS AND EXPERIENCE

• Matric
• At least 3 years’ experience in a contact centre environment
• Preferred candidate to be bilingual (English and Afrikaans)
• Excellent computer literacy – MS Office and Santam systems
• Strong client service orientation

KNOWLEDGE AND SKILLS

• Insurance Process Knowledge
• Trauma handling skills
• Computer literacy
• Attention to detail and accuracy.
• Problem solving skills.
• Negotiation skills

PERSONAL ATTRIBUTES

• Communicates effectively – Contributing dependently.
• Decision quality – Contributing dependently.
• Action orientated – Contributing dependently.
• Optimises work processes – Contributing dependently.

CORE COMPETENCIES

• Cultivates innovation – Contributing dependently.
• Customer focus – Contributing dependently.
• Collaborates – Contributing dependently.
• Being resilient – Contributing dependently.
• Drives results – Contributing dependently.

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We are about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a brief time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Please note that this appointment will be made in line with the Divisional Employment Equity targets.

Location: Johannesburg, Gauteng

Closing Date: 4th April 2025

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Telesales Clerk at Shoprite Group

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Purpose of the Job

We are looking for an honest and enthusiastic telesales clerk to contribute to generating sales for the organisations and providing exceptional customer service to our clients.

To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.

Job Advert Details
Job Category
Pharmaceutical
Job Objectives
  • Reduce the number of drop calls to zero
  • Maintaining a service Level 95%
  • Meet inbound calls target
  • Manage the chat and e-mail channels, ensuring immediate response to online clients and resolution of complaints and enquiries.
  • Adhere to good customer service principles as per Shoprite and adhere to all SOP as defined for your line of business
  • Conform to QA guidelines as set out by operations
  • Resolve and log client queries and complaints accurately using the provided systems
  • Achieve a quality score of not less than 80%
  • Ensure quality & accuracy when actioning tasks/providing information
  • Perform outbound calls to existing and potential clients to promote products / campaigns
  • Receive phone calls, chat & e-mail orders and accurately capture onto the system
Qualifications

Essential:

  • Matric (Grade 12)

Desirable

  • Call centre certification and higher learning certificate or diploma advantageous
Experience
  • Minimum 6 months inbound call centre experience
  • Minimum 6 months outbound call centre experience
  • Experience in client retention and sales advantageous
Knowledge and Skills
  • Proven record of accomplishment of successfully meeting sales targets and delivering exceptional customer service over the phone
  • Good telephone etiquette
  • Computer literate: MS Office, Call centre software and CRM systems
  • Target driven
  • Ability to perform under pressure
  • Negotiation skills and effective in handing objections
  • Ability to resolve issues and address complaints
  • Ability to work in a team
  • Ability to learn about products/systems and describe/explain them to prospects
  • Multilingual (English and two other South African languages)

 

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Location:

Closing Date: 2025/03/31

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Government Jobs

Communications and Partnerships Intern at British Council

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Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Communications and Partnerships – Intern

Role Purpose

To support planning and delivery of British Council South Africa’s work in line with our strategic objectives. The role will provide a highly motivated beginner/recent entrant to the workforce a learning experience that will help them build essential work skills in a dynamic organisational environment and cultivate a strong foundation for their professional life.

 

Role Context

The British Council is the UK’s international organisation for cultural relations and educational opportunities. Our vision is a more peaceful and prosperous world built on trust and mutual understanding. We make a positive contribution to the UK and the countries we work with – changing lives via work in Arts and culture, education and the English language. We share the best of the UK, learn from the best around the world, and work with young people, influencers, future leaders, and institutions across the world to make a difference.

The British Council works with partners in more than 100 countries to realise positive change, particularly for young people. Our work includes providing technical leadership and management of complex, multi-stakeholder programmes, forming trusted partnerships that shape new approaches to tackling profound challenges, led by local communities, and informed by international best practice.

We work primarily with young people between 18 – 35-year of age and with constituents who have the capacity to help maximise positive outcomes for young people and the systems that support them, including improved opportunities for employability. We partner with like-minded organisations to enhance our ability to scale and to make a difference in sustainable, meaningful ways for the long term.

The internship is a professional development opportunity aimed at enabling a talented new entrant/recent joiner to the world of work to build a strong start to their career and contribute to our work in a mutually beneficial way. Priority will be given to individuals from formally disadvantaged backgrounds, marginalised communities and/or living with disability.

Main Accountabilities:

 

The accountabilities focus on equipping the intern to grow knowledge, skills and confidence and deliver tangible results performing the following specific functions working with and learning from more experienced colleagues.

1. Communications:

  • Contribute to social media strategies to enhance the British Council’s online presence.
  • Actively assist in improving and embedding digital communication and their use in the Directorate.
  • Learn to track and report on the performance of content across different channels.
  • Learn to create visually appealing and engaging high-level video content and digital assets for internal and external use.
  • Collaborate with the communications team to conceptualise and produce multimedia assets for campaigns and events.
  • With the support of the Country Director (CD) and Marketing and Communication (MarComs) colleagues, contribute to the development and implementation of a 2-pronged country level communications plan that will build the Country Director’s (CD), Country Leadership Team’s (CLT) and Directorate’s national social media and digital profile, highlighting our impact and areas of expertise.
  • This will include contributing to and coordinating communication activities and documents, writing impact stories, awareness raising, assist in report writing etc.
  1. learning: How to use communications and effective communications tools to help build an inclusive and coherent culture and enhance the external profile of the British Council to deliver on strategic objectives (internal and external)

2. Partnership Development:

  • Support Business Development manager and programme teams with research that will enable stakeholder mapping and the identification of potential new partnerships.
  • Develop stakeholder databases
  • Present progress and findings alongside the BD manager to Country Leadership Team Assist in the identification and building of productive partnerships with internal stakeholder’s, including across the UK in South Africa platform (British High Commission, Department for Business and Trade etc.,) to produce and help deliver creative ideas for one-off and enduring events and engagements that build relationships and showcase the impactful work of the British Council.

The learning: How evidence-based research and sustainable partnerships contribute to the delivery of strategic objectives.

3. Programme Support:

  • Provide monitoring and evaluation administrative support as required
  • Assist in the delivery and promotion of internal and external events and activities, collaborating closely with internal teams, partners, and stakeholders.
  1. learning: the value and role of strong leadership, planning and communication in ensuring success and how to multi-task, prioritise and deliver across multiple and competing workstreams to achieve this.

All duties and responsibilities will be in line with our Equity Diversity and Inclusion (EDI) policy, Safeguarding and other British Council corporate policies. Persons living with disabilities and previously disadvantaged will be prioritised.

 

Qualification Requirements

Minimum requirements:

  • Must be a graduate in Marketing, Communications, Social Sciences or be a new/recent entrant to the workforce.
  • Must hold an equivalent qualification (Certificate/Diploma/Degree.
  • A Degree will be desirable.

 

Role specific skills

  • Good written and verbal communication skills.
  • Computer literacy and basic digital skills- using social media platforms (LinkedIn, Facebook, Twitter etc.,) and Microsoft Word, Excel, PowerPoint and TEAMS.
  • Basic understanding of desk-based research and reporting.
  • High degree of professionalism and integrity.

Role specific knowledge and experience

Minimum/essential

 

  • Report writing, research and analytical skills.
  • Able to conduct a presentation and has basic understanding of the key marcoms basic principles.
  • Strong interest in education, skills, youth empowerment and/or the creative economies and arts.
  • Commitment to learning

Desirable

  • Active participation on social media platforms or able to demonstrate

Additional Information

Contract Duration – 12 months

Location – South Africa

Role holder must have existing rights to live and work in South Africa.

Language requirements: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Closing Date – 27 February 2025 (Applications will close 23:59 Central Africa Time)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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