RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but are not limited to:

• Client/guest administration:
  • Attend to day to day guest reservations of visiting academics and VIP delegates aligned with UP;
  • Ensure that the placement schedule and system is updated regularly;
  • Attend to accounts and finance administration;
  • Provide guest reports timeously;

• Guest service and communication:
  • Offer a professional, friendly client service to walk-in, e-mail, and telephonic clients at all times within prescribed turnaround times;
  • Provide timeous and efficient communication to clients/guests/students;

• Enquiries:
  • Attend to all e-mails and incoming telephone calls from clients – internal and external;
  • Attend to escalated enquiries and ensure feedback is supplied within prescribed timeframe;
  • Attend to enquiries regarding processes and procedures within the Department with knowledge of what must be escalated to who;

• Access control:
  • Attend to access on PeopleSoft of all Guest Accommodation controlled premises;
  • Coordinate the allocation and circulation of keys;
  • Ensure that all administration regarding keys are up to date;

• General:
  • Attend to general enquiries pertaining to internal divisions within Tuksres;
  • Assist with facilities and asset control;
  • Assist with administrative duties related to recess groups in residences.

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MINIMUM REQUIREMENTS:

• A relevant three-year diploma, with:
• Two years’ experience in a client service environment;
• One year’s experience in an accommodation establishment and accounts handling.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

• Good communications skills, both verbal and written;
• Ability to work under pressure in a real-time environment;
• Ability to work in a team environment;
• Attention to detail;
• Good interpersonal skills;
• Knowledge of the UP website;
• Computer literacy;
• Technically competent in PeopleSoft or equivalent;
• Knowledge of an accommodation booking system;
• Excellent knowledge of UP policies and regulations.

ADDED ADVANTAGES AND PREFERENCES:

• A relevant Bachelor’s degree;
• Two years’ experience in the hospitality environment;
• One years’ experience in a tertiary education environment;
• A valid driver’s licence.

PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.

The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.

Applicants are requested to apply online at www.up.ac.za, and follow the link: [email protected]

In applying for this post, please attach:

• A comprehensive CV;
• Certified copies of qualifications;
• Names, e-mail addresses and telephone details of three referees whom we have permission to contact.

No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.

ENQUIRIES: Mrs F Nhliziyo, Tel: (012) 420 2297 for application-related enquiries, and Miss Tebogo Maringa, Tel: (012) 420 5385 for enquiries relating to the post content.

Should you not hear from the University of Pretoria by 30 September 2022, please accept that your application has been unsuccessful.

The University of Pretoria is committed to equality, employment equity and diversity.

In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups.

All candidates who comply with the requirements for appointment are invited to apply.

By applying for this vacancy, the candidates consent to undergo verification of personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings as part of the selection process.

The University of Pretoria reserves the right to not fill the advertised positions.

Location : Pretoria, Gauteng

CLOSING DATE: 13 July 2022

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website