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Specialist: Customer Insights by Vodafone



jobs in South Africa

When it comes to growing talent,
we’re number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

We are seeking bold, creative thinkers to join our dynamic team in the Consumer Business Unit. Are you ready to join Vodacom’s exciting world of the connected Consumer? Our products and services keep you connected in whatever way you choose. Whether through a phone call, SMS, email, tweet or status update – or even sending someone money – we are there to make it possible. It’s all about helping you get more out of a connected world!To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your responsibilities will include:

  • Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
  • Feedback and recommend demand strategies based on product pricing and channel dynamics.
  • Support branded and unbranded channels with insights and recommendations on product and channel performance.
  • Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
  • Continuous monitoring of competitor products and services.
  • Presentation of analysis and recommendations to various stakeholders.
  • Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
  • Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
  • Provide ongoing feedback to COPS for continuous improvements on CXX journey.
  • Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
  • Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The Ideal Candidate for this role will have:


Must have technical / professional qualifications:

  • Matric / Grade 12, and
  • 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
  • 3-5 years relevant experience (essential)
  • Valid Driver’s licence (essential)
  • Knowledge of products (advantageous)

Core competencies, knowledge, and experience:

  • Product pricing analysis
  • Planning and organising
  • Performance analysis and reporting
  • Big data analytics
  • Ability to work with complex information and data.
  • Ability to build strong relationships and credibility with multiple stakeholders

We make an impact by offering:

  • Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 05 July 2024

The base location for this role is Vodacom Nelspruit

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion

Location: Polokwane, Limpopo

Closing Date:  05 July 2024


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Despatch Storeman by Haleon



Jobs in SA

Full job description

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.
With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.
This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.
About the role
  • Responsible for ensuring the correct and timeous receipt of materials onto the system.
  • Maintaining accuracy of stock.
  • Ensuring that the transfer orders are picked accurately, and documents are filled in correctly.
  • Maintaining good customer service and meeting customer deadline timeously.
Key responsibilities
  • Check stock received into Finished Goods Warehouse from the Value Streams for correctness and accuracy.
  • Performs movement of stock into locations daily. Transfer orders to be closed within 24hours.
  • Complete cycle counts and performs re-checks for discrepancies.
  • Picks and packs stock as per picking slip. Picks and confirm using RF device.
  • Packs Export orders into shaftainers for air-freight with thermal blanket over the shaftainer.
  • Ensures pallets sent via sea-freight are wrapped to the base of pallet and all pallets are in good condition and heat-treated.
  • Comply with all applicable SOPs.
  • Maintains good housekeeping standards.
  • Wears personal protective clothing & equipment as required.
  • Comply with all relevant EHS standards.
  • Assists daily in assessing condition of Turret Truck Machines and Forklift Trucks before use and complete required check list as specified in SOP.
  • Conduct all work activities in accordance with the Environment Health, Safety and Wellbeing Policy QD-POL-000823.
  • Acts as one of the departmental representatives, e.g. First Aider, Fire Fighter, etc. for a term.
  • Work overtime when requested due to operational requirements.
  • Collect post from post office and does banking when required normally on Thursdays.
Qualifications and skills
  • Grade 12 or equivalent NQF Level 4 qualification.
  • 2 – 3 years’ experience in a warehouse environment.
  • Certification is storemanship.
Other Skills/Qualifications
  • Turret Stock Picker & Forklift Driver’s License needed.
  • Good interpersonal skills and organizational skills.
  • Ability to work under pressure to a deadline and self-motivated.
  • Numeracy & accuracy.
  • Ability to work overtime and shifts work if required.
  • Excellent written and oral communication skills.
  • Computer literate – knowledge of SAP an advantage.
  • Strong work ethic.
  • Ability to work independently.
  • Males will be given preference due to the inherent occupational requirements of the role.
Please save a copy of the job description, as this may be helpful to refer to once the advert closes.
Diversity, Equity and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

Location: Cape Town, Western Cape
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CALL CENTRE AGENT by Ciazcon Consulting



jobs in South Africa


Currently we are searching for a Call Centre Agent for Johannesburg, South Africa.

Responsibilities of this Post:

  • Answering incoming calls from customers in a professional and courteous manner.
  • Providing information, assistance, and solutions to customer inquiries.
  • Collaborating with team members to ensure customer satisfaction.
  • Documenting customer interactions accurately in our system.
  • Resolving customer issues efficiently and effectively.

Requirements of this Post:

  • Matric with two years Call Centre experience.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask and work well under pressure.
  • Strong problem-solving abilities and attention to detail.

 Location: Johannesburg, Gauteng

Closing Date: 7th July 2024


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Catering Assistant by FirstRand



Cleaners at Western Cape Government

Full job description

Job Description

To assist with planning, organising and developing the food and beverage services of the business whilst meeting customer expectations.

Hello Future Catering Assistant
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
  • Identification, control and escalation of potential risks which may lead to increased costs.
  • Deliver exceptional catering services that exceeds customers’ expectations through monitoring high quality and timeous delivery of food production and service
  • Liaise with Supervisor with regards to daily functions and/or priorities of the day and related specifications.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Support of quality and compliance standards in business processes by compliance to the OSHACT ensure safe working conditions; identify HACCAP; Practice clean as you go (monitor temperature log and sanitise all the time); know how to use chemicals properly
  • Manage own development to increase own competencies
You will be an ideal candidate if you:
  • Education: Food hygiene certificate (Desirable)
  • Experience: Customer care, Health and safety in the workplace, Working in the catering industry and Food preparation
Knowledge, skills & abilities
  • Good standard of personal hygiene
  • Ability to work under pressure and use own initiative
  • Ability to meet deadlines
  • Ability to work as part of a team
  • Good customer care skills
You will have access to:
  • Opportunities to network and collaborate.
  • Challenging Working
  • Opportunities to innovate.
We can be a match if you are:
  • Curious & courageous – you are driven by always wanting to know more and learn more and you are brave enough to
  • Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details
Application Closing Date


All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Location: Pretoria, Gauteng
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Commercial Controller: Transport by DHL



jobs in South Africa

Full job description


Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our Customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we’re looking for…

Commercial Controller: Transport

Role Outline
  • Provide financial and commercial support to the division.
  • Participates in the Strategic planning process
  • Effective financial management of all accounts. This includes monthly, quarterly and annual budgeting
  • Direct & control the divisions overall Financial Plans and Policies, Internal controls, Accounting Practices and Relationships.
  • Accountable for functions such as Forecast/Budgeting, Management accounting, Cost accounting.
  • Develops and co-ordinates necessary and appropriate accounting and statistical data and procedures for the maintenance and the preparation of its financial/Commercial reports.
  • Appraises operating results in terms of benchmark budgets, forecasts and strategic plans and coordinates appropriate action plans
  • Development of DC and support financial staff

Key areas of responsibility include:
  • Work with the Business Unit Financial Director to develop and control the strategic planning process and the reporting thereof.
  • Maintain and enhance decision-making through the provision and use of first class financial information based on strong internal control environment and costing systems
  • Initial preparation of PRB documentation or of contract acquisitions, capex and other commercial opportunities as well as the management of post approval process including back checks.
  • Support Senior Controller through input of annual budget and quarterly forecast process
  • Review and challenge of local financial performance, directing and assisting in ensuring performance to budget and forecast
  • Ensure a sound and effective relationship and interface with the central finance team, and in particular Shared Services
  • Operational financial management and implementation of business unit operational cost control processes and in particular ABC
  • Revenue management ensuring timeous and accurate billing of clients and appropriate follow up of outstanding payments in support of Shared services
  • Management of the development and succession of financial personnel within the DC structures.
  • Provide direction and advice to the senior management team in relation to risk, commercial contracts, approval of business opportunities and general approach to maximising financial performance.
  • Ensure Compliance will all local statutory accounting rules and requirements
  • Management of all financial aspects for DSC. This includes:- Monitoring and analysis of Contract and site performance against budget (includes explaining variances)
  • Preparation of LE as well as input in all costings for submissions for DSC.
  • Attending to all Client queries with regards to DSC charges levied.
  • Input into PRB Papers and the review of the investment tools.
  • Supplying DSC management with financial information and input pertaining to RFP’s for New Business.
  • Managing and overseeing all financial projects relating to the account. (from a financial aspect).
  • Ensuring operational impact of financial decisions are properly quantified and communicated to DSC business and vice-versa.
  • People management and development.
  • Accuracy and integrity of BU GL ensuring timeous and regular review and clearing of Balance sheet reconciliation items.
  • Supervision of cost control and transaction processing within the business and in particular the accuracy and integrity of the Oracle process –PO and JV’s etc.
  • Determination and implementation of performance analyses and reporting processes
  • Ensure compliance with all Group and local deadlines and requirements

Qualifications & Experience
  • Matric – Essential
  • Degree Level Education preferred
  • Recognised financial qualifications eg: CA preferred
  • Continuous professional development
  • Experience in Supply Chain HR

Competencies & Skills
  • Relationship management/Cultural appreciation
  • Impact and influence
  • Negotiation skills
  • Acquisition appraisal and management
  • Project management
  • Team development
  • Knowledge of contract logistics market trends, opportunities and challenges
  • Commercial breadth, i.e. general management experience
  • Strategic tools/techniques approaches and strategy determination
  • Track record of strong P&L understanding
  • 5 years in senior finance role
  • Effective management in a diverse geographic and multi-cultural environment
English – verbal and written – Fluent
Location: Kempton Park, Gauteng
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Sales Representative by Heineken



jobs in SA

Purpose of the Job:

To sell and promote Heineken Beverages’ Brand portfolio by creating brand awareness and building brands in line with strategic objectives. Area include Ceres, Tulbagh, Wolseley and Worcester.



Key Responsibilities:

  • Maintaining and developing relationships with existing and new customers.
  • Achieve monthly sales targets through new business and upselling current customers.
  • Use data to inform customers’ understanding of which products can help them reach their goals and how to achieve this.
  • Identify and pursue new business opportunities and maintain a healthy pipeline for future deals.
  • Present products to customers in a professional and knowledgeable manner
  • Conducting market research to keep up to date with industry trends and competitor activity.
  • Build and maintain a strong brand image.
  • Communicate and collaborate with other members of the sales and marketing team.
  • Drive and maintain Accessibility, Affordability, Availability and Activation
  • Run price driven promotions.
  • Maintain call strike rate in accordance with targets.
  • Share and implement new ideas regarding sales and improving effectiveness of the sales teams and/ or the effectiveness of

marketing activities.

  • Take responsibility for personal improvement and skills development.
  • Follow Heineken Beverages’ policies and procedures and identify opportunities for continuous improvement.



Job Requirements:

  • A bachelor’s degree in Sales, Marketing, or a related field is preferred. Relevant industry training and certifications are an


  • A minimum of 3 years of sales experience
  • Relevant experience within the Alcoholic Beverage or broader FMCG industry would be preferable.
  • Proven track record of meeting or exceeding sales targets
  • Numerical and business acumen experience
  • High levels of energy, persistence, drive as well as a sense of urgency.
  • The ability to work optimally in a high performance and competitive environment.
  • Ability to plan realistically and take action to deliver on time.
  • Excellent negotiating skills to gain commitment to solutions by using your influencing and networking skills.
  • Have a passion for customer service by making clients and their needs a primary focus.
  • Strong analytical and problem-solving skills.
  • High versatility to adapt to changing environment.
  • Ability to effectively manage customer relationships.
  • Ability to communicate effectively across all levels.



Demonstrates HEINEKEN Behaviours aligned to role expectations:

  • Play to win & celebrate success.
  • Deliver the goods.


  • Think consumer first.
  • Make courageous moves.


  • Champion a culture of belonging.
  • Learn, share & reapply.


  • Have real conversations.
  • Embrace learning & growth


The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

 Location: Worcester, Western Cape

Closing Date: 8/07/2024


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