Customer Service Consultant
Denver, Johannesburg

Jonathan Ball Publishers (JBP), a leading South African publisher and agent for British and American books, is looking for a dynamic individual to take on the role of a Customer Service Consultant.

The incumbent will be based in Denver, Johannesburg.

Key Responsibilities for this position:

• Answering all incoming calls as per standard operating procedures.
• Handling enquiries via telephone, fax or e-mail.
• Processing of telephonic orders.
• Processing of quotations.
• Following up on orders, both domestic and foreign.
• Liaising with other departments.
• Perform general administration duties.
• Relieving the Switchboard when necessary.
• Ensure required service level targets as stipulated in KPA are met or exceeded.

Requirements/Experience:

• Grade 12
• A minimum of two to three years’ experience in a customer services environment.
• Bilingual.
• Excellent communication skills, both written and verbal.
• Good listening skills.
• The ability to foster good relations with customers.
• Strong interpersonal, organisational and administrative skills.
• Computer literacy is an essential requirement.
• Previous experience in Book master would also be advantageous.
• Previous experience in the Publishing industry would be advantageous
• Team Player
• Efficient and deadline driven.
• Must be able to work under pressure.

CLOSING DATE FOR APPLICATIONS: 22 APRIL 2024

Those who meet the requirements of the post and are interested in applying for this position may direct an application in the form of a comprehensive CV and covering letter to the following link: https://media24.simplify.hr/vacancy/nvylbs

Only short-listed candidates will be interviewed. Please note that if you have not heard from us within one month of your application, you should regard your application as unsuccessful.

Given our employment equity guidelines, preference will be given to suitable candidates from the designated groups.

Location: Johannesburg, Gauteng

Closing Date: 22 April 2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

Job Description

Main Objectives

To credit all cash on Site and do filing

Responsibilities

• Payments received – cash and cheques
• Payments received are counted and recorded as per specifications
• Cash Customer Receipt submitted by drivers balance with Tellermate slips
• Cash and cheques deposited in the Drop Safe are recorded in the Drop Safe Register and signed off by security, the cashier and the driver
• All cash and cheques received are captured in the Cash Receipt report
• Made up deposits
• Cash and cheques received are prepared for deposits as per specifications
• Made up deposits recorded in Deposit Register as per SOP
• Handed over cash (Cash Company)
• Handed over cash is recorded in the Deposit Register
• Deposit Register is signed by the cash company service provided in accordance with SOP
• Bank deposit receipts balance 100% with the Deposit Register returned by the cash company service provider
• All anomalies are rectified in accordance with specifications
• Cash and cheque reconciliations
• Reconciliations are conducted daily and are 100% accurate and balance with system

Qualification Requirements

• Grade 12 ( Matric) with Mathematics
• Computer Literate

Experience Requirements

• 2 Years’ experience as a Cashier

Key Outputs

Skills and Attributes Required

• Accuracy
• Attention to detail
• Communication skills
• Numerical skills
• Organising skills
• Planning skills
• Innovation / Continuous Improvements
• Teamwork
• Accountability
• Sense of urgency
• Results orientation
• Respect

Other Requirements

• Pressurised environment
• 6-day position
• Required to work Saturdays, Sundays and Public Holidays as the business requires

Location: Rustenburg, North West

Closing Date:

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Qualifications: NQF level 4 (Grade 12) or equivalent. 3 Years’ Experience in Retail (Management Experience Advantageous). Understanding of Sales & Service Management. Budgeting Skills. Computer Literate. Good Communication Skills Understanding of Retail Trade. Brand, customer service , cellular, mobile, new accounts, and insurance product understanding
• Please note: All applicants must be fully vaccinated against COVID-19 at the time of application or if necessary, undertake, to receive a second vaccination in accordance with Company policy, before permanent employment is confirmed.

Responsibilities: Stock Management: Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor. Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand. Oversee the overall maintenance of the stockroom to meet housekeeping standards. Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns. Sales Growth & Profitability: Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure. Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales. Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping. Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget. Risk Management: Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures. Customer Experience Management: Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards. Leadership & Development: Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values. Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Location: Cape Town, Western Cape

Closing Date:  24th April 2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

A driver is required to drive a vehicle effectively from one point to another and also to perform general work in the trading branch/store.

Qualifications, Experience, Requirements

• Grade 10
• Valid unendorsed Code 14 driver’s license
• Valid South African Identity Document
• Blingual in English and Afrikaans
• Physically fit
• Driving experience and at least 1 year’s relevant experience in the agricultural industry

Competencies

• Accuracy
• Ability to work under pressure
• Excellent communication skills
• Time management
• Flexible
• Sober habits

Key reponsibilities of this role

• Loading, transport and delivery of goods/documents
• Maintenance and cleanliness of company vehicles
• Stock take
• Management of fuel consumption
• Assistance in trading branch
• Customer service
• Ad hoc duties

Location: Bloemfontein, Free State

Closing Date: 12 March 2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website